Operations Professional

Cetera Financial Group is a leading network of independent retail broker-dealers empowering the delivery of objective financial advice. They are seeking an Operations Professional to provide operational support and world-class customer service to clients, including processing work and responding to inquiries from customers.

Responsibilities

• Provide high-level operational, customer service, and administrative support in our INSERT department
• Be responsible for daily processing of work associated with the department
• This may include journal entries, account processing, payment solutions, etc
• Respond to telephone/email/chat or written correspondence inquiries from internal and external customers including registered representatives regarding account status, account changes and process
• Perform research as requested on customer accounts
• Partner with other team members to ensure financial professionals experience consistent, high-quality customer service
• Comply with processes and procedures of the team and any regulatory requirements
• Know how to access Written Supervisory Procedures (WSPs) for the teams and processes supported

Skills

• Flexible and adaptable to change
• Strong communication and organizational skills
• Positive role model to colleagues
• Highly responsive to coaching and training
• Independent; able to work and resolve complex issues with minimal guidance
• Ability to learn quickly and multi-task effectively in a fast-paced environment
• Team player attitude
• Energetic and results-oriented
• Ability to train others on same job roles & responsibilities as needed
• High School Diploma or GED
• Previous experience in the Finance industry
• 1 year operations experience
• 1 year of experience with MS Office tools
• Bachelor's degree
• Series 99, 6, or 7 licensed
• Demonstrated experience delivering excellent problem resolution, organizational and follow-up skills
• Ability to multi-task while staying on track with regulatory deadlines, field inquiries, and internal assignments

Benefits

• Inclusive health, dental, vision and life insurance plans built to support diverse lifestyles, offer preventative care, and protect against hardship.
• Easy access to mental health benefits to meet our team members and their families where they are.
• 20 plus days of paid time off (PTO), paid holidays, and 2 paid wellness days to give our employees the time they need to stay close with their loved ones, recharge, and give back to their communities.
• 401(k) Savings plan with a generous company contribution (up to 5%), and access to a financial professional to offer our employees the opportunity to plan-ahead for a strong financial future well beyond their working years.
• Paid parental leave to support all team members with birth, adoption, and foster.
• Health Savings and Flexible Spending Account options to help you save money on healthcare, daycare, commuting, and more.
• Employee Assistance Program (EAP), LifeLock, Pet Insurance and more.

Company Overview