Experienced Bilingual Customer Service Representative – Remote Health Plan Support
At arenaflex, we're dedicated to providing exceptional customer service to our health plan partners, and we're looking for a highly skilled and passionate Bilingual Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing prompt and courteous support to our members in both English and Spanish, addressing their inquiries about our transportation services, and ensuring that they receive the highest level of service.
About arenaflex
arenaflex is a leading provider of innovative solutions for the healthcare industry. We're committed to delivering exceptional customer experiences, and we're looking for talented individuals who share our passion for excellence. Our team is dedicated to making a positive impact on the lives of our members, and we're excited to welcome a new team member who is eager to join our mission.
Job Summary
As a Bilingual Customer Service Representative, you will be responsible for handling inbound calls from health plan members and representatives, addressing their inquiries about our transportation services, and ensuring that they receive the highest level of service. You will be required to communicate effectively in both English and Spanish, using your excellent communication skills, empathy, and attention to detail to resolve customer issues.
Key Responsibilities
* Handle inbound calls in both English and Spanish from health plan members and representatives, regarding transportation services offered through our health plan.
- Meet or exceed productivity metric goals, including Average Handle Time, Quality Assurance, Calls per hour, and Customer Satisfaction after call survey.
- Follow all HIPAA and compliance protocols to ensure the protection of all members' protected health information (PHI).
- Escalate transportation and customer service concerns to contact center leadership team.
- Provide exceptional customer service, using your communication skills, empathy, and attention to detail to resolve customer issues.
- Collaborate with other team members to ensure that customer issues are resolved efficiently and effectively.
Requirements
* Minimum of 6 months of inbound Contact Center experience or transferable healthcare experience.
- Fully bilingual: English/Spanish.
- High School degree or equivalent.
- Must be able to sit for 8 hours or more a day wearing a headset.
- Must have a secure, quiet, distraction-free workspace, without any conflicting responsibilities during scheduled work shift (conflicting responsibilities may include caring for family members).
- CSR's must have a download speed of 80 to 100-mbps and upload speed of 12 to 20-mbps.
- Excellent written, communication, and data entry skills.
- Moderate experience in Microsoft Teams, Outlook, and Word.
- Must be able to adapt to high and fast-paced call volume.
Preferred Qualifications
* Previous experience in a customer service role, preferably in the healthcare industry.
- Experience with HIPAA and compliance protocols.
- Strong communication and interpersonal skills.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Experience with data entry and customer relationship management software.
Skills and Competencies
* Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Strong problem-solving and analytical skills.
- Ability to work independently and as part of a team.
- Strong attention to detail and organizational skills.
- Ability to maintain confidentiality and handle sensitive information.
Career Growth Opportunities and Learning Benefits
At arenaflex, we're committed to helping our team members grow and develop their careers. We offer a range of training and development opportunities, including:
- On-the-job training and coaching.
- Opportunities for advancement and career growth.
- Access to training and development programs.
- Mentorship and support from experienced team members.
Work Environment and Company Culture
arenaflex is a remote-friendly company, and we're committed to providing a flexible and supportive work environment. Our team is passionate about delivering exceptional customer experiences, and we're looking for talented individuals who share our passion for excellence. We offer a range of benefits and perks, including:
- Flexible work arrangements.
- Competitive salary and benefits package.
- Opportunities for career growth and development.
- Collaborative and supportive team environment.
- Recognition and rewards for outstanding performance.
Compensation and Benefits
* Competitive salary: $16.50 per hour.
- Benefits package, including:
+ 401(k) and 401(k) matching. + Dental insurance. + Health insurance. + Paid time off. + Referral program. + Vision insurance. + Work from home.
Application Instructions
If you're a motivated and passionate individual who is eager to join our team, please submit your application by clicking on the link below. We can't wait to hear from you! Apply To This Job
Equal Employment Opportunity
arenaflex is an equal employment opportunity employer, and we're committed to diversity and inclusion. We welcome applications from talented individuals from all backgrounds, and we're proud to be an inclusive and supportive workplace. Apply for this job