Experienced Pre-Licensed Customer Service Representative – Insurance Industry
Job Summary:
Join arenaflex, a global leader in digital business services, as an Experienced Pre-Licensed Customer Service Representative. As a key member of our team, you will have the opportunity to grow and develop your skills in a fast-paced, dynamic environment. arenaflex offers a comprehensive training program to help you prepare for the State Insurance Exam, and upon passing, you will be supported in obtaining your license in the 50 states/territories we operate in. With a competitive salary, full benefits, and a collaborative work environment, this is an exciting opportunity for those looking to start or advance their career in the insurance industry.
About arenaflex:
arenaflex is a global, digital business services company that delivers innovative solutions to help the world's best brands streamline their business in meaningful and sustainable ways. With over 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.
Why Join arenaflex?
* Paid Training: arenaflex offers a 5-day paid training program to help you prepare for the State Insurance Exam.
- Competitive Wages: You will receive a competitive salary for your role.
- Full Benefits: arenaflex provides full benefits, including medical, dental, vision, 401k, and more.
- Paid Time Off: You will have access to paid time off to maintain a healthy work-life balance.
- Employee Wellness and Engagement Programs: arenaflex is committed to providing a workplace that is conducive to happiness and a healthy work-life balance.
Responsibilities:
As a Pre-Licensed Customer Service Representative, you will be responsible for:
- Resolving complex consumer issues and advising first-level representatives on high-level issues.
- Assisting policyholders with billing questions and concerns.
- Providing support to policyholders with any policy changes requested.
- Supporting policyholders' needs by providing recommendations and adjusting as necessary.
Qualifications:
To be successful in this role, you will need:
- 6 months of customer service experience minimum.
- Over 18 years of age.
- Ability to type 25 wpm.
- High School Graduate or GED.
- Comfort with desktop computer systems.
- Proven oral and written communication skills.
- 6 months of Call Center experience, preferred.
- Logical problem-solving skills.
- Availability to work various shifts.
- Ability to use Windows operating systems.
- Organization and work prioritization skills.
Work from Home Requirements:
To work from home, you will need:
- Internet Requirements:
- Minimum subscribed download rate equal to or exceeds 15.0 Mbps.
- Minimum subscribed upload rate equal to or exceeds 5.0 Mbps.
- ISP must have no packet loss and ping under 50ms.
- Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P, or VPN.
- Proof of internet speed required.
- Clean and quiet workspace.
Be One of Our People:
At arenaflex, we believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.
Equal Opportunity Employer:
arenaflex is an Equal Opportunity Employer. We encourage you to apply, even if you feel you're not a perfect match. We are looking for great people to join our friendly team.
Apply Now:
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