Experienced Full Stack Customer Service Specialist – EST Fully Remote

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments and possess a growth mindset? If so, we invite you to join arenaflex, a dynamic and growing business that's making a difference in the lives of people in the trades. As an EST Fully Remote Customer Service Specialist, you'll play a vital role in driving customer satisfaction and loyalty while working in a fully remote setting.

About arenaflex

arenaflex is a forward-thinking organization that's dedicated to serving the families of customers and their employees with genuine care. Our experienced team is passionate about delivering top-notch service and creating a positive impact in the lives of those we serve. With a strong focus on professional development and growth, we're the perfect fit for individuals seeking a career, not just a job.

Who We're Looking For

We're seeking a highly motivated and customer-centric individual who embodies a growth mindset and is eager to learn and grow with our team. As a Customer Service Specialist, you'll be responsible for providing exceptional service to our customers, managing day-to-day operations, and ensuring seamless scheduling and dispatching of technicians. If you're a team player with excellent communication skills, a strong work ethic, and a passion for delivering outstanding customer experiences, we want to hear from you!

Responsibilities

As an EST Fully Remote Customer Service Specialist, your key responsibilities will include:

• Overseeing day-to-day operations of the office, including answering phones, responding to emails, managing incoming and outgoing correspondence, and managing service appointments
• Coordinating scheduling of technicians for service calls, installations, and repairs
• Dispatching technicians to job sites in a timely and efficient manner
• Monitoring technician schedules and adjusting as needed to accommodate emergencies or last-minute changes
• Serving as the point of contact for customer inquiries, scheduling appointments, and addressing concerns or complaints
• Ensuring excellent customer service by promptly responding to customer inquiries and resolving issues in a professional manner
• Organizing and maintaining systems for documents, invoices, and client records
• Processing payments from customers and following up on overdue accounts as necessary
• Assisting in setting up and implementation of ServiceTitan
• Additional responsibilities to support the growth of the company

Minimum Skills and Experience Required

To succeed in this role, you'll need:

• Experience in dispatching, preferably in a similar industry such as plumbing, HVAC, or electrical services
• Proficiency in Google Suite, Slack, and in dispatching software such as ServiceTitan
• Excellent time management skills and the ability to multitask and prioritize work
• Attention to detail and problem-solving skills
• Excellent communication with customers, suppliers, and team members
• Familiarity with plumbing/HVAC/service terminology, processes, and materials can be beneficial for understanding the business and communicating effectively with technicians and customers
• Must have a clear background check

What We Offer

As a valued member of our team, you'll enjoy:

• A competitive salary and benefits package
• Opportunities for professional growth and development
• A dynamic and supportive work environment
• Flexible work arrangements, including remote work options
• A comprehensive training program to ensure your success
• A collaborative and inclusive team culture

Requirements

* Employment Type: Full-time

• Work Hours: 40 hours per week
• Required Education: High school or equivalent
• Required Experience: None (2) years

Simple Application Process

Ready to join our team? Click the link below to apply now and we'll be in touch soon! Apply To This Job

Why arenaflex?

At arenaflex, we're committed to creating a positive impact in the lives of those we serve. Our team is passionate about delivering exceptional service and creating a supportive and inclusive work environment. If you're a customer service enthusiast with a passion for growth and development, we invite you to join our dynamic team and be a part of our mission to make a difference in the lives of people in the trades.

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive, respectful, and supportive of all employees. If you're passionate about delivering exceptional customer service and have a growth mindset, we encourage you to apply for this exciting opportunity.

Disclaimer

arenaflex is not responsible for any errors or omissions in the job posting. The information provided is subject to change and may not be comprehensive. arenaflex reserves the right to modify or cancel the job posting at any time. Apply for this job