Experienced Evening Customer Care Associate - Full Time Opportunity for Remote Work with arenaflex

Are you a customer service enthusiast with a passion for helping others? Do you thrive in a dynamic environment where every call is an opportunity to make a difference? If so, we invite you to join arenaflex, a leading provider of health advocacy, navigation, well-being, and integrated benefits programs, as an Evening Customer Care Associate.

About arenaflex

arenaflex is the nation's leading provider of health advocacy, navigation, well-being, and integrated benefits programs. For 20 years, we have provided expert support to help our members navigate the complexities of healthcare and achieve the best possible health and well-being. Our solutions leverage a unique combination of best-in-class, personalized support with powerful predictive data analytics and a proprietary technology platform to address nearly every clinical, administrative, wellness, or behavioral health need.

Awards and Recognition

arenaflex has received numerous awards and recognition for our commitment to customer service excellence. Some of our notable awards include:

• Excellence in Customer Service Awards: Organization of the Year (Small)
• Stevie Awards for Sales & Customer Service: Customer Service Department of the Year - Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner
• National Customer Service Association All-Stars Award: Service Organization of the Year
• Best in Biz Awards: Most Customer-Friendly Company of the Year - Medium and large category (Silver)

Job Summary

As an Evening Customer Care Associate, you will play a vital role in providing guidance, direction, and support to our valued members as they navigate the healthcare system. You will be responsible for answering a variety of incoming calls from members regarding their healthcare questions and other inquiries. You will build rapport with callers using a friendly, courteous, and professional manner, verify and collect demographics, and update systems as necessary. You will also determine and execute the best resolution to assist the member based on their needs or requests.

Key Responsibilities

* Answer a variety of incoming calls from members regarding their healthcare questions and other inquiries

• Build rapport with callers using a friendly, courteous, and professional manner
• Verify and collect demographics and update systems as necessary
• Determine and execute the best resolution to assist the member based on their needs or requests
• Connect members to appropriate areas both internally and externally
• Manage tasks with timely follow-up per policies, which involve interaction with members, providers, insurance carriers, and other vendors
• Perform other duties and projects as assigned by management

Minimum Requirements

* High School Degree or GED required

• Associate's degree with major coursework in business administration, liberal arts, public health, healthcare management, or a related field preferred
• Customer Service experience preferred
• Strong Communication skills
• Problem-solving/issue resolution
• Multitasking skills

Benefits and Perks

* Competitive hourly rate starting at $16.00

• Full-time position with 40 hours/week, Monday - Friday, with two evening shifts available (1:00 to 9:30 pm EST and 1:30 to 10:00 pm EST)
• Occasional overtime may be required
• Comprehensive new-employee training program to help you develop the knowledge and skills you need to succeed in your role
• Robust Medical coverage, Dental & Vision benefits, tuition assistance, 401(k) savings plan with company match, paid time off (PTO), paid holidays, Employee Assistance Programs, and Wellness Programs

Work Environment and Culture

As a remote work associate, you will have the flexibility to work from the comfort of your own home. You will be part of a dynamic team that is passionate about making a difference in the lives of our members. We value diversity, equity, and inclusion, and we are committed to creating a work environment that is inclusive and respectful of all employees.

How to Apply

If you are a customer service enthusiast with a passion for helping others, we invite you to apply for this exciting opportunity. Please submit your application through our website, and we will review your qualifications and experience. We look forward to hearing from you!

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer that does not discriminate on the basis of race, color, sex, age, religion, national origin, citizenship status, military service, and veteran status, physical or mental disability, or any other factor not related to job requirements. We respect and value diversity, and we are committed to the principles of Equal Employment Opportunity.

Pay Transparency Nondiscrimination Provision

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-I.35(c) Apply for this job