Experienced Customer Service Representative – Amazon Key Account Management

At arenaflex, we're on a mission to revolutionize the way we interact with our customers, and we're looking for a highly motivated and customer-focused Customer Service Representative to join our team. As a key member of our Amazon Key Account team, you will be responsible for providing exceptional support to Amazon's customer service team, while also strengthening relationships with our internal teams and ensuring smooth operation.

About arenaflex

arenaflex is a dynamic and innovative company that's making waves in the beverage industry with our ice-cold sustainable cans designed to murder your thirst. Founded in January 2019 and based in Los Angeles, California, we're one of the nation's fastest-growing beverage brands, taking a completely unnecessary approach to canned water and iced teas. Our commitment to sustainability, customer satisfaction, and employee well-being has earned us recognition as one of LinkedIn's Top Startups 2022, Contagious's Brand of the Year 2022, Ad Age Top Marketer of the Year 2022, and Medium's cult-worthy brands among other accolades.

Role Overview

As a Customer Service Representative on our Amazon Key Account team, you will be the single point of contact for Amazon's customer service team, ensuring exceptional service and maintaining strong relationships while addressing inquiries and resolving issues efficiently. This role will act as an extension of our Supply Chain team and will be responsible for proactive management of orders to optimize service, including troubleshooting timing of supply, management of discontinued products, new innovation, and anticipating availability of product.

Key Role Focus Areas/ Skills

* Customer Centric Approach: Serving as a direct point of contact for Amazon's customer service team to understand their needs and to strengthen the relationship, as well as translating their needs to the arenaflex Key Account team and Supply Chain teams.

• High Quality Communication: Maintain clear, professional, and concise communication with Amazon representatives and internal stakeholders.
• Proactive Problem-Solving: Proactively identify and resolve potential issues in collaboration with internal teams to ensure smooth operation.
• Timeliness & Efficiency: Acting with urgency to meeting deadlines, ensuring order processing activities are completed to ensure there are no order delivery delays.
• Reliability and Consistency: Ensuring that there's accuracy and detail orientation in all the workflows to ensure process execution consistency for a streamlined customer experience.
• Process Improvement: Provide feedback and insights to improve workflows and enhance the overall customer experience.
• Metrics Achievement: Consistently meet or exceed performance metrics, including response time, resolution rate, and customer satisfaction scores.

Qualifications

* A minimum of 4+ years of relatable Customer Service experience

• Proven experience in a customer service or client-facing role previously working with Amazon or in a similar e-commerce environment preferred
• Exceptional verbal and written communication skills
• Strong problem-solving and critical-thinking abilities
• Previous experience working with an ERP (Netsuite) preferred, to access supply chain data
• Experience using a CRM system and other customer support tools is a plus
• Ability to work in a fast-paced environment and manage multiple priorities
• High attention to detail and organizational skills
• Team-oriented mindset with a proactive approach to challenges
• Deep comfort working in a remote role as part of a remote team
• Role may require overtime as needed to ensure customer coverage needs are always met

Compensation and Benefits

The typical salary range for this position is: $25-27 per hour ($52,000 - $56,160 annualized) The actual salary offer will take into account multiple factors including skills, experience, education, and location. Please note that the salary details listed in role postings reflect the base salary only, not total compensation, which includes equity and benefits. At arenaflex, we believe that killer benefits make all the difference. That's why we offer:

• Blue Shield medical plans with HMO (CA Only), PPO, and HDHP options (including an HSA)
• FSA and Dependent Care FSA
• Guardian dental and vision coverage
• UNUM packages including life insurance, AD&D, disability benefits, and employee-paid options like accident, hospitalization, and critical illness coverage
• 100% match of your Empower Retirement contributions up to 4% after just three months
• Student Loan Retirement Match to help crush your student debt while saving for retirement
• Wellness perks, including Headspace, ClassPass memberships, and a robust EAP
• Nationwide pet insurance to keep your little ones happy and healthy
• 17 paid holidays, Flex PTO, and travel assistance

Why Join arenaflex?

At arenaflex, we're passionate about creating a workplace that's as fun and innovative as our products. We believe in:

• Empowering our employees to take ownership of their work and make a real impact
• Fostering a culture of collaboration, creativity, and continuous learning
• Prioritizing employee well-being and providing a supportive environment for growth and development
• Embracing diversity, equity, and inclusion in all aspects of our business

How to Apply

If you're a motivated individual ready to contribute to a thriving team, we encourage you to apply now! We're excited to review your application and look forward to hearing from you. Apply To This Job Apply for this job