Experienced Data Analyst – Global Client Support Reporting and Insights

At arenaflex, we're on a mission to revolutionize the way we understand and interact with our clients. As a key member of our team, you'll play a vital role in shaping our client support strategy and driving business growth through data-driven insights. If you're passionate about data analysis, client support, and collaboration, we want to hear from you!

About arenaflex

arenaflex is a leading provider of innovative solutions for the modern business landscape. Our team of experts is dedicated to delivering exceptional client support and driving business success through data-driven insights. With a strong focus on diversity, equity, and inclusion, we're committed to creating a workplace that values and celebrates individuality.

Job Summary

We're seeking an experienced Data Analyst to join our team and contribute to the development of our global client support reporting and insights capabilities. As a Data Analyst, you'll be responsible for creating and maintaining client support dashboards and reports, analyzing large datasets, and providing expert-level support to our seller partners. If you're a detail-oriented, analytical thinker with excellent communication skills, we encourage you to apply.

Key Responsibilities

* Create and maintain worldwide client support dashboards and reports for both internal partners and seller partners within various Business Intelligence (BI) tools like Tableau

• Collaborate with the arenaflex Information Perception team to migrate ad-hoc Tableau dashboards into arenaflex's custom data visualization tools
• Extract, manipulate, and analyze large datasets from various sources to identify trends, patterns, and anomalies in client support data
• Provide level one support to seller partners and data consumers, working closely with Information Design teams to ensure timely resolution of data integrity issues
• Train and educate clients on how to effectively use and interpret reports and data
• Develop and maintain cutting-edge documentation, including data dictionaries, report definitions, and best practices
• Partner closely with cross-functional teams to understand reporting requirements, business processes, and Key Performance Indicators (KPIs)
• Prepare and deliver regular executive-level reports on status, insights, and trends to inform and drive business decisions
• Design and implement comprehensive and predictable methodologies, tools, and processes related to dashboard maintenance and reporting support

Essential Qualifications

* A bachelor's degree in Mathematics, Statistics, Business, Data Science, or a related field, or equivalent work experience

• 4+ years of experience in data analysis, reporting, and business acumen, preferably in a client support or related functional setting
• Proficiency in data manipulation and analysis using data visualization tools like Tableau, Power BI, or similar
• Proven ability to design and develop complex reports, dashboards, and insights that drive operational improvements
• Experience working with large datasets and performing data cleansing, transformation, and validation to ensure data accuracy and integrity
• Project/program management, process improvement, influencing, presenting, and consulting skills
• Excellent communication, collaboration, and interpersonal skills – the ability to convey complex ideas in simple terms, engaging diverse audiences to drive results

Preferred Qualifications

* Master's degree in a quantitative field or related experience

• Experience with data warehousing, ETL, and data governance
• Familiarity with cloud-based data platforms and big data technologies
• Certification in data analysis, business intelligence, or related field

What We Offer

* Competitive salary and benefits package

• Opportunity to work with a dynamic and diverse team
• Collaborative and inclusive work environment
• Professional development and growth opportunities
• Recognition and rewards for outstanding performance
• Flexible work arrangements, including remote work options

How to Apply

If you're a motivated and detail-oriented individual with a passion for data analysis and client support, we encourage you to apply. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

Equal Opportunity Employer

arenaflex is an equal opportunity employer. We value diversity and encourage individuals from all backgrounds to apply. We are committed to creating a workplace that is inclusive, respectful, and supportive of all employees. Apply for this job