Experienced Equipment Services Coordinator/ Customer Service Representative – Remote Opportunity

At arenaflex, we're passionate about delivering exceptional customer experiences and driving business success through innovative solutions. As a leading organization in the industry, we're committed to fostering a culture of collaboration, growth, and inclusivity. We're now seeking an experienced Equipment Services Coordinator/ Customer Service Representative to join our dynamic team and contribute to our mission.

About arenaflex

arenaflex is a forward-thinking organization that's dedicated to providing top-notch services to our customers. With a strong focus on innovation, customer satisfaction, and employee development, we're constantly pushing the boundaries of what's possible. Our team is comprised of talented individuals who share a passion for delivering exceptional results and making a meaningful impact.

The Role

As an Equipment Services Coordinator/ Customer Service Representative, you'll play a vital role in ensuring the effective and efficient scheduling of our technicians. This position requires strong organizational skills, excellent communication abilities, and a keen eye for detail. You'll be responsible for:

• Scheduling and coordinating daily activities for 15+ technicians
• Interfacing directly with Field Service Supervisors, customers, and sales teams
• Identifying gaps in schedules and providing input on technician capacity
• Finding solutions to scheduling exceptions and collaborating with various teams
• Working in SAP to support service activities and managing parts ordering
• Handling project-related work such as inventory support and processing returns
• Ensuring timely completion of service calls in accordance with service level agreements
• Researching and resolving ticket scheduling issues using complex systems
• Monitoring and responding to incoming requests and emails related to special projects
• Participating in strategic initiatives to drive organizational efficiency

Responsibilities

* Schedule and coordinate daily activities for 15+ technicians

• Interface directly with Field Service Supervisors, customers, and sales teams
• Identify gaps in schedules and provide input on technician capacity
• Find solutions to scheduling exceptions and collaborate with various teams
• Work in SAP to support service activities and manage parts ordering
• Handle project-related work such as inventory support and processing returns
• Ensure timely completion of service calls in accordance with service level agreements
• Research and resolve ticket scheduling issues using complex systems
• Monitor and respond to incoming requests and emails related to special projects
• Participate in strategic initiatives to drive organizational efficiency

Requirements

* High school diploma or GED required

• 1 to 2 years of experience in customer service or logistics/transportation
• Strong organizational skills and ability to multi-task
• Advanced communication skills, both verbal and written
• Intermediate skills in Microsoft applications

Nice-to-Haves

* Experience in the beverage industry is preferred

• Familiarity with SAP or similar applications

Benefits

* Health insurance

• Dental insurance
• 401(k)
• Paid time off
• Vision insurance
• 401(k) matching
• Life insurance

Why Join arenaflex?

At arenaflex, we're committed to creating a work environment that's inclusive, supportive, and empowering. We believe in fostering a culture of growth, innovation, and collaboration, where our employees can thrive and reach their full potential. As a member of our team, you'll have access to:

• Ongoing training and development opportunities
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance
• Flexible work arrangements to support work-life balance
• Opportunities for career growth and advancement

How to Apply

If you're a motivated and detail-oriented individual with a passion for delivering exceptional customer experiences, we'd love to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to welcome you to our team!

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive, respectful, and free from discrimination. Apply for this job