[Remote] Support Development Engineer

Note: The job is a remote job and is open to candidates in USA. EnergyHub empowers utilities and their customers to create a clean, distributed energy future. They are seeking a Support Development Engineer to assist the Engineering department, focusing on identifying and resolving technical issues while supporting internal stakeholders and clients.

Responsibilities

• Identify root causes of technical issues, respond to production issues, configure programs and data flows between EnergyHub and our OEM or Utility partners, configure and update data attributes when no UI is available, build dashboards on top of our data warehouse to answer questions or give the team insight into high-value opportunities, identify and implement technical solutions to mitigate or correct known issues, debug reported issues by looking at logs, data and code (most often in Java, sometimes in Python and occasionally TypeScript), contribute bug-fix PR’s to the codebase, create, update, and maintain Python scripts for data migrations, data cleanup, or process improvements
• Other duties as assigned

Skills

• Ability to combine information gained from multiple sources to identify root causes
• Strong organizational skills and an eye for calling out areas for improvement
• Strong communication skills
• Comfort working with internal teams as well as external partners
• Comfort working across time zones and cultures
• An understanding of code versioning concepts and experience with tools like git
• Experience identifying and debugging issues using tools like AWS Cloudwatch, Sentry or Datadog
• Experience working with 3rd Party API's using Postman
• Experience with a scripting language such as Python
• Experience or familiarity with Fullstack web development
• Experience with the AWS ecosystem (and/or other Azure/GCP/etc.)
• Experience working on a level 3 support team
• Experience working with utilities and/or our many device partners

Benefits

• 100% paid medical for employees
• 401(k) with employer match
• Casual environment
• Flexibility to set your own schedule
• Fully stocked fridge and pantry
• Free Citi Bike membership
• Secure bike rack
• Gym subsidy
• Paid parental leave
• Education assistance program

Company Overview