Life Advisor Consultant - Mental Health
Ulliance is an international behavioral health and human resources service company headquartered in Troy, Michigan, seeking to expand its team with passionate professionals. The Life Advisor Consultant serves as the first point of contact, providing exceptional customer service and conducting intake assessments for individuals facing challenging life situations.
Responsibilities
- Complete initial screening and/or assessments to begin intake process
- Document accurately all case information and contacts with clients and treatment providers
- Provide community resources/referrals related to substance abuse, childcare, financial aid, legal aid, etc
- Manage scheduling for internal therapists: initial appointments, cancellations and rescheduled appointments
- Complete outreach calls to individuals required by service contracts
- Link, monitor, and coordinate services through the provider network
- Process provider service activity including claim rejections and appeals
- Complete authorization for mental health/substance abuse referrals for specified companies
- Monitor affiliate provider cases for accurate paperwork, additional sessions, and billing issues
- Comply with all HIPAA regulations, guidelines and rules
- Perform other duties as assigned or directed
Skills
- Bachelor's degree in a behavioral science field (social work, psychology, counseling or other applicable field)
- Ability to assess behavioral health issues
- Ability to cope with difficult and/or urgent situations requiring immediate decisions
- Strong organizational skills and ability to work on multiple tasks
- Effective interpersonal skills and ability to work as a team player
- Effective oral and written communications skills
- Knowledge of Microsoft Office Products
- Previous EAP experience
- Experience utilizing electronic healthcare records systems
Benefits
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Company Overview