Member Service Representative
America First Credit Union is a financial institution seeking a Member Service Representative. The role involves providing excellent service to members, resolving inquiries, and promoting credit union products while maintaining professional relationships.
Responsibilities
- Assumes responsibility for the effective and professional performance of member service functions
- Receives member telephone questions and concerns in a professional manner
- Researches and resolves concerns promptly and professionally
- Provides information to members on accounts, payments, interest rates, blue book estimates, loan options, savings investment programs, mortgage payments, stop payments, and credit bureau ratings, etc
- Provides courtesy rebates requested by Branches or members, within limits
- Assumes responsibility for establishing and maintaining effective, professional business relations with members
- Receives member calls, questions, and complaints
- Resolves member requests and questions promptly and courteously
- Keeps members informed of Credit Union services and policies
- Maintains and projects the Credit Union's quality reputation
- Assumes responsibility for establishing and maintaining effective coordination and working relationships with area personnel and Management
- Assists area personnel as needed
- Communicates with area personnel and Management regarding activities and significant problems
- Completes required stats and records accurately and promptly
- Attends and participates in meetings as required
- Assumes responsibility for related duties as required or assigned
- Actively and professionally cross-sells Credit Union products and services
- Keeps work area clean and well-maintained
- Assists area personnel as necessary
Skills
- High school graduate or equivalent
- Thorough knowledge of member services and products
- Understanding of Credit Union Teller processes, bookkeeping procedures, and computer system applications
- Excellent communication and public relations skills
- Professional appearance, dress, and attitude
- Strong problem solving skills
- Ability to operate related business equipment including 10-key, telephone, and computer
- Solid math and bookkeeping abilities
- 1-3 years experience in a full service financial institution
Company Overview