QA Analyst
Enlightened, Inc is one of the Washington Metropolitan-area’s fastest growing IT companies, known for its commitment to innovation and integrity. They are seeking a detail-oriented QA Analyst to ensure accurate document processing and maintain high-quality standards by reviewing work, identifying errors, and providing feedback to staff.
Responsibilities
- Review documents for accuracy before submission
- Identify and assign processing errors to agents
- Train new employees on document types and QA processes
- Provide feedback to help agents improve performance
- Support work-from-home and on-site staff via daily chat
- As a QA analyst they are expected to ensure the document is processed correctly before submitting
- They are required to assign errors to the agents when a document is processed incorrectly and caught in the QA que
- Members of the QA team train new employees on different document types, they go over errors with the keyers, so they understand what they did wrong when processing a document
- Members of the QA team also answer questions for our Work from home staff as well as the agents on site in the IDC chat used daily
Skills
- High School diploma
- 1-2 years of experience
- Strong attention to detail and accuracy
- Excellent communication and teamwork skills
- Comfortable training and mentoring staff
- Experience with QA or document processing preferred
Company Overview