Tier I Customer Experience Specialist
The Agora Companies is a leading research and education platform focusing on private market investing. They are seeking a Tier I Customer Experience Specialist to support subscribers by responding to inquiries, providing product information, and ensuring a positive experience with the brand.
Responsibilities
- Respond to customer inquiries via phone and email in a professional and friendly manner
- Assist subscribers with account questions, order inquiries, and general product information
- Provide clear and accurate information about our publications, services, and account options
- Document customer interactions and maintain accurate records in the CRM system
- Escalate complex or unresolved issues to senior team members when appropriate
- Stay informed on product updates and company offerings to better assist customers
- Contribute to a positive customer experience by demonstrating strong communication and problem-solving skills
Skills
- Strong verbal and written communication skills with a customer-focused mindset
- Organized, detail-oriented, and comfortable managing multiple tasks
- Ability to learn quickly and adapt in a fast-paced environment
- Positive attitude, willingness to learn, and strong team collaboration skills
- 1+ years of customer service, administrative, or support experience preferred
- Experience with customer support platforms or CRMs (e.g., Zendesk, Salesforce, Intercom) is a plus
- Interest in financial markets, publishing, or education platforms is helpful but not required
Benefits
- Medical, vision, and dental insurance plans
- 401(k) plan with employer matching
- Generous vacation time and paid holidays
- Casual dress code
- Highly flexible environment
Company Overview