Experienced Customer Support Specialist (GDS Experience) - Night Shift
Join arenaflex's Dynamic Support Team and Take Your Career to New Heights
Are you a customer support specialist with a passion for delivering exceptional experiences? Do you have a strong background in the travel industry, with expertise in Global Distribution Systems (GDS)? If so, we want to hear from you! arenaflex is seeking an experienced Customer Support Specialist to join our Night Shift team, and we're excited to offer a competitive salary, comprehensive benefits, and opportunities for growth and development.
About arenaflex
arenaflex is a cutting-edge technology company that's revolutionizing the way businesses manage their workforce systems. Our platform brings together HR, IT, and Finance in one place, making it easier for companies to automate and streamline their operations. With a strong focus on innovation and customer satisfaction, we're committed to helping businesses thrive in today's fast-paced digital landscape.
About the Role
As a Customer Support Specialist on our Night Shift team, you'll play a critical role in delivering exceptional support to our customers. You'll be responsible for resolving issues related to our Travel Products, leveraging your expertise in GDS systems such as Sabre, Amadeus, and Galileo. Your strong problem-solving skills, attention to detail, and ability to work well under pressure will make you a valuable asset to our team.
Key Responsibilities
* Provide exceptional support to customers, resolving issues related to our Travel Products
- Leverage phone, chat, email functionality, and video conferencing to help customers optimize Rippling's Travel Product
- De-escalate and resolve issues by leveraging platform and industry expertise
- Document product functionality and country-specific nuances, and train Global Support Team members
- Become a product expert, serving as a go-to resource for both customers and coworkers
- Identify areas of improvement and work directly with Product and Engineering teams to share areas where we can better serve our customer base through automation or added features
- Work well under time constraints and meet schedules, at times with unexpected deadlines, to ensure client's needs are met
What You'll Need
* Proficient in English, with strong written and verbal communication skills
- Ability to work from 10pm-6am CT
- 3+ years of work experience in a customer/client-facing role
- Experience working within the travel industry/products
- Demonstrated experience problem-solving with attention to detail
- Organizational skills and experience improving processes
- Flexibility with changing job duties and responsibilities
- Time management skills and ability to prioritize
Bonus Points
* 3+ years of experience in TMC/BT Consultant Role covering all supplier products (i.e. air, rail, and hotel)
- 2+ years of GDS experience (Sabre, Amadeus, Galileo) to intermediate level
- IATA accreditation (WWAFT/WAII/BA2)
Why Join arenaflex?
* Competitive salary and comprehensive benefits package
- Opportunities for growth and development in a dynamic and innovative company
- Collaborative work environment and company culture that values diversity and inclusion
- Flexible, hybrid remote arrangement for this position
- Access to cutting-edge technology and tools to help you succeed
- Recognition and rewards for outstanding performance and contributions
Equal Opportunity Employer
arenaflex is an equal opportunity employer, committed to building a diverse and inclusive workforce. We do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics.
Accommodations for Candidates with Disabilities
If you require a reasonable accommodation during the hiring process, please email [[email protected]](mailto:[email protected]).
Work Environment and Company Culture
arenaflex values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live within a 40-mile radius of an arenaflex office), we consider working in the office, at least three days a week, to be an essential function of the employee's role.
Compensation and Benefits
The pay range for this role is:
- 20 - 23 USD per hour (US Tier 2)
- 19 - 22 USD per hour (US Tier 3)
A variety of factors are considered when determining someone's compensation, including a candidate's professional background, experience, and location. Final offer amounts may vary from the amounts listed above.
Apply Now!
If you believe you have what it takes to join our dynamic Support team, submit your application without delay. We're keen to hear from talented candidates like you. Apply To This Job Apply for this job