Experienced Customer Support Agent – Night Shift (Remote) at arenaflex
Are you a customer service enthusiast with a passion for delivering exceptional support to clients? Do you thrive in a dynamic and fast-paced environment where no two days are the same? If so, we invite you to join our team at arenaflex as a Customer Support Agent – Night Shift (Remote). As a key member of our global support team, you will play a vital role in providing 24/7 customer support to our clients, ensuring their needs are met and exceeded.
About arenaflex
arenaflex is a forward-thinking company revolutionizing the travel industry by enabling 1 billion business travelers to plan and re-plan their trips with ease. Our mission is to make travel management seamless, efficient, and enjoyable for all. We're a dynamic and innovative company that values collaboration, creativity, and customer satisfaction. Our team is comprised of individuals from diverse backgrounds, cultures, and expertise, creating a unique and inclusive workplace culture.
Why Join arenaflex?
* Growth Opportunities: As a high-growth company, we offer numerous opportunities for career advancement, allowing you to grow and develop your skills in a supportive and collaborative environment.
- Remote Work Model: Enjoy the flexibility of working remotely within the acceptable time zone, ensuring a healthy work-life balance and the freedom to work from anywhere in the world.
- Incredible Multicultural Team: Join our diverse team, composed of individuals from all over the world, creating a unique and inclusive workplace culture that values diversity and promotes cross-cultural understanding.
- Competitive Contractor Compensation: We offer a comprehensive compensation package (monthly paycheck up to EUR 2,000.-) to ensure you are rewarded for your hard work, with actual support to your work-life balance.
- Collaborative and Supportive Work Environment: Work in a supportive atmosphere where your contributions are valued, and your well-being is prioritized.
Responsibilities
As a Customer Support Agent – Night Shift (Remote) at arenaflex, your primary responsibilities will include:
- Assisting Clients: Provide high-quality support to clients through chat, email, and the Help Center portal, ensuring their needs are met and exceeded.
- Utilizing Galileo and Amadeus Systems: Manage bookings, including adding ancillaries, processing refunds, and reissuing tickets, using Galileo and Amadeus systems.
- Collaborating with Team Members: Work collaboratively with team members to ensure a seamless customer experience and provide accurate and current information to clients.
- Staying Updated: Stay updated with industry changes and company policies to provide accurate and current information to clients.
Requirements
To succeed in this role, you will need:
- Minimum of 2 Years of Experience: A minimum of 2 years of hands-on experience with Galileo or Amadeus.
- Proven Recent Experience: Proven recent experience (last use in more than 6 months will not be considered) in reissuing and refunding tickets using Galileo and Amadeus is a must.
- Fluent in Spoken and Written English: Fluent in spoken and written English, with excellent communication skills in writing (including responding in chatbox) and speaking.
- Strong Attention to Detail and Accuracy: Strong attention to detail and accuracy, with the ability to work collaboratively as a team player.
- Demonstrated Willingness to Learn and Adapt: Demonstrated willingness to learn and adapt to new challenges and industry changes.
Shift Details
* Shift Hours: 15:30-24:00 CET during TUE-SAT or SUN-THU, with a margin of +/- one hour to fit your schedule.
- Remote Work: This is a remote role, allowing you to work from anywhere in the world, as long as you are within the acceptable time zone.
How to Apply
If you believe you have what it takes to join our team at arenaflex as a Customer Support Agent – Night Shift (Remote), submit your application without delay. We are keen to hear from talented candidates like you. Apply To This Job
Equal Opportunities Employer
arenaflex is an equal opportunities employer, committed to diversity and inclusion. We welcome applications from individuals from all backgrounds, cultures, and expertise. Apply for this job