Experienced Customer Service Representative – Collections: Join arenaflex Today and Shape the Future of Financial Services

At arenaflex, we're not just building a career – we're shaping the future of financial services. As a leading player in the industry, we're committed to helping people find financial safety and success, and making sure people and their money are taken care of. Our culture is built on the principles of inclusivity, diversity, and community, and we're passionate about creating an award-winning work environment that fosters growth, learning, and connection.

About arenaflex

arenaflex has been a trusted name in the financial services industry for over 155 years, with a rich history of innovation and excellence. Our commitment to our customers, employees, and communities is unwavering, and we're dedicated to making a positive impact on the lives of those we serve. With a strong focus on customer service, we're constantly striving to improve our products, services, and processes to meet the evolving needs of our customers.

Join Our Team

We're seeking an experienced Customer Service Representative – Collections to join our team at arenaflex. This is an exciting opportunity to work in a fast-paced, dynamic environment where you'll have the chance to make a real difference in the lives of our customers. As a Customer Service Representative – Collections, you'll play a critical role in helping customers understand their financial obligations and preventing or limiting potential losses to the bank.

About This Job

The Collector contributes to the Bank's ongoing goal of maintaining low delinquency and low gross losses on current Bankcard accounts. The Collector is a critical position in the bank that is responsible for helping customers understand their financial obligations and help to prevent or limit potential losses to the bank. You'll be responsible for consumer and corporate credit cards, secured and unsecured loans, and real estate open and closed-ended loans. This is a very important position that can have a huge impact on the Bank's bottom line.

Key Responsibilities

* Collect on low-risk accounts to minimize the Bank's 30+ delinquency rate

• Assist the consumer in a professional and empathetic manner to interpret their financial situation, reason for delinquency, and provide guidance to limit loss to the bank
• Negotiate repayment options by asking questions and offering applicable solutions
• Handle incoming and outgoing calls to customers with current and past due accounts, and leave messages as necessary
• Provide proper documentation and account maintenance while maintaining and acceptable level of quality assurance and productivity
• Perform other duties as assigned

Work Schedule

* Monday - Thursday: 8:00am- 7:00pm

• Friday: 8:00am - 5:00pm
• Saturday: 8:00am- 12:00pm
• Weekly flexible prime-time hours required (3:00pm-7:00pm Monday - Thursday, Friday afternoon 1:00pm-5:00pm, or Saturday 8:00am-12:00pm)

Knowledge, Skills & Abilities Required

* General understanding of collection management software, such as TSYS, SHAW, DM9, etc.

• Familiarity with inbound/outbound/blended dialing environment
• Excellent customer service skills
• Ability to maintain a high degree of confidentiality
• Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities
• Inquisitive, agile and strong team player with excellent written, verbal and interpersonal communication skills
• Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values
• Basic level proficiency with Microsoft Word, Excel and Outlook

Education & Experience

* High School Diploma or equivalent combination of education and experience required

• 1+ year customer service experience required
• Collections experience preferred

Compensation & Benefits

* A reasonable estimate of the current base pay is $15.50 to $20.00 per hour

• This position will be eligible for additional compensation through performance-based incentive plan(s) that will correspond to meeting performance goals
• The candidate selected for this position may be eligible for the following employment benefits: employer-sponsored health, dental, and vision insurance, 401(k), life insurance, paid vacation, and paid personal time
• In addition, we offer career development, education assistance, and voluntary supplemental benefits

Why Join arenaflex?

* Inclusion at arenaflex: We celebrate diversity and do not discriminate based on race, color, ancestry, ethnicity, gender identity, gender expression, sex, sexual orientation, disability (including physical or mental handicap), age, veteran status, military status, national origin, religion, pregnancy status, marital status, genetic information, or any other status protected by applicable federal, state or local law

• Award-winning culture: We've been included on distinguished lists such as Forbes' Best Midsized Employers, Forbes' Best Employers for Women, and Korn Ferry's Engaged Performance Award
• Career growth opportunities: We're committed to helping our employees grow and develop their careers, with opportunities for advancement and professional development
• Work-life balance: We offer flexible scheduling and a range of benefits to support your work-life balance and overall well-being

How to Join Our Team

* Create a Candidate Account at the top of the page by selecting "Sign In" upper right corner

• Sign up for Job Alerts: We'll contact you about positions that match your skills and interests
• Apply to this job: Click the link below to submit your application today

Apply To This Job Don't miss this opportunity to join our team at arenaflex and shape the future of financial services. Apply today and take the first step towards a rewarding and challenging career with a leading player in the industry. Apply for this job