Experienced Customer Support Agent – Sports Betting Industry – Weekends and Nights

Join arenaflex, a leading sports-tech entertainment company, as a Customer Support Agent and be part of a dynamic team that's changing the way consumers engage with their favorite sports, teams, and leagues. As a key member of our roster, you'll have the opportunity to work with a talented group of professionals who are passionate about delivering exceptional service and enhancing the betting experience for our customers.

About arenaflex

arenaflex is an innovative sports-tech entertainment company that's revolutionizing the way fans interact with their favorite games, sports, and teams. With a presence across all 50 states and a portfolio of leading brands, we're committed to building a winning team that's dedicated to making every moment mean more, especially when it comes to your career. Our culture is built on the principle of "We Are One Team," and we believe in winning right by looking out for our teammates and upholding responsible gaming practices.

The Position

We're seeking a Customer Service Game Changer with a customer-centric mindset to support the players of the Number 1 Sportsbook in the US. As a Customer Support Agent, you'll be responsible for providing exceptional service to our customers via various channels, including live chat, email, and phone. You'll assist customers with account-related queries, betting and promotion inquiries, and technical issues, while also providing explanations on betting options and outcomes, odds, promotions, and policies.

The Game Plan

As a Customer Support Agent, you'll be part of a dynamic team that's dedicated to delivering exceptional service and enhancing the betting experience for our customers. Your key responsibilities will include:

• Responding promptly and professionally to customer inquiries via various channels, including live chat, email, and phone.
• Assisting customers with account-related queries, betting and promotion inquiries, and technical issues.
• Providing explanations on betting options and outcomes, odds, promotions, and policies.
• Investigating and resolving customer complaints or issues efficiently and effectively.
• Escalating complex problems to higher-level support or management when necessary.
• Following up with customers to ensure satisfactory resolution of issues.
• Maintaining a deep understanding of our sports betting platform, including available sports, markets, and features.
• Staying updated on sports events, odds changes, and industry trends.
• Educating customers on how to navigate the platform, place bets, and utilize features effectively.
• Adhering to regulatory requirements and company policies related to responsible gaming and customer verification.
• Identifying and reporting any suspicious activities or potential compliance issues.
• Assisting customers with setting limits, self-exclusion, and accessing responsible gaming resources.

The Stats

We're looking for a Customer Support Agent who has:

• Minimum 12 months Customer Service experience in the Sports Betting industry.
• Strong knowledge of sports and betting terminology, including various types of bets and odds formats.
• Excellent communication skills, both verbal and written.
• Ability to adapt and deliver in a fast-paced environment.
• Strong problem-solving abilities and attention to detail.
• Familiarity with customer service software and CRM systems.
• Willingness to work flexible hours, including evenings, weekends, and holidays.
• Commitment to upholding responsible gaming practices and compliance standards.

Player Benefits

As a member of our team, you can expect:

• An exciting and fun environment committed to driving real growth.
• Opportunities to build really cool products that fans love.
• Career and professional development resources to help you refine your game plan for owning and driving your career and development.
• Be well, save well and live well - with arenaflex Total Rewards, your benefits are one highlight reel after another.

Equal Opportunities Employer

arenaflex is an equal opportunities employer and we believe, as one of our principal states, "We Are One Team!" We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, creed, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, Veteran status, or another other characteristic protected by state, local or federal law. We believe arenaflex is strongest and best able to compete if all employees feel valued, respected, and included.

Don't Hesitate, Apply!

Don't worry if you don't meet every single requirement. We value a great attitude and a willingness to learn above all. Submit your application today and join our dynamic team of Customer Support Agents who are passionate about delivering exceptional service and enhancing the betting experience for our customers. Apply To This Job Apply for this job