Experienced Full Stack Fiber Customer Support Analyst – Web & Cloud Application Development
Join arenaflex, a leading innovator in the telecommunications industry, as we revolutionize the way people connect and interact with the digital world. As an Experienced Full Stack Fiber Customer Support Analyst, you will be at the forefront of delivering exceptional technical support and customer service to our Fios customers, ensuring they have the best network and entertainment experience possible.
About arenaflex
arenaflex is a dynamic and forward-thinking company that empowers people to live, work, and play by connecting them to what brings them joy. We are a community of innovators, creatives, and problem-solvers who are passionate about driving impact and making a difference in the world. Our V Team is a collaborative and inclusive environment that encourages authenticity, fosters a sense of belonging, and celebrates our employees' differences.
What You'll Be Doing
As a Fiber Customer Support Analyst, you will be part of a tech support team that troubleshoots issues in hardware, software, applications, networks, or devices and answers customer technical questions. Your responsibilities will include:
- Answering incoming calls from customers with order inquiry and/or trouble reports
- Providing customers with service support for Voice, Data, and Video services and features within the fiber and/or copper network
- Performing analysis and isolation of trouble conditions and creating and sorting trouble reports
- Utilizing knowledge of communication and networking components to provide customers with service support and configuration of customer equipment
- Communicating clearly and professionally, delivering technical/industry information in a manner appropriate to the audience
- Working evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business
What We're Looking For
We're seeking a dedicated and customer-focused individual with a passion for delivering exceptional technical support and service. You will thrive in a fast-paced work environment and enjoy helping our customers connect to the digital world. To be successful in this role, you will have:
- A dedication to customer service excellence with amazing communication skills and a positive, professional attitude
- A related Associate Degree or 2+ years' relevant experience
- Technical support call center experience (even better if you have one or more of these qualifications)
Even Better If You Have
* A related Associate Degree or 2+ years' relevant experience
- Technical support call center experience
Work Environment and Company Culture
As a remote employee, you will work from home with occasional in-person trainings and meetings. Our company culture is built on collaboration, inclusivity, and a commitment to diversity and inclusion. We strive to create a work environment that is authentic, engaging, and empowering, where everyone feels valued, connected, and empowered to reach their potential.
Compensation and Benefits
We offer a competitive salary and a comprehensive benefits package that includes:
- Health and wellness benefits
- 401(k) Savings Plan
- Stock incentive programs
- Paid time off
- Adoption assistance and tuition assistance
- Award-winning total rewards package
Equal Employment Opportunity
We are proud to be an equal opportunity employer and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. We strive to create a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging.
How to Apply
If you are a motivated and customer-focused individual who is passionate about delivering exceptional technical support and service, we encourage you to apply for this exciting opportunity. Seize this chance to make a significant impact and take the first step towards a rewarding new role.
Apply Now
Apply To This Job
Note:
The compensation range for this position is between $632.00 and $1,770.50 weekly based on a full-time schedule, depending on your location and confirmed job-related skills and experience. This is an incentive-based position with the potential to earn more. For part-time roles, your compensation will be adjusted to reflect your hours. Apply for this job