Experienced Customer Success & Operations – Part-Time Remote Paid Internship (Fall 2023 & Winter 2024) in Brooklyn, NY

At arenaflex, we're revolutionizing the sports recruiting landscape by connecting athletes, clubs, events, and college coaches in the recruiting process. As the leading sports recruiting network, our platform and tools are trusted by sports organizations such as the IWLCA, IMLCA, NFHCA, and Junior Volleyball Association. Every year, millions of connections are made on our network, resulting in commitments to the best academic and athletic institutions. arenaflex is an equal opportunity employer and embraces diversity and equal opportunity on our team. Just like the student-athletes we support, we are trying to get better and stronger as a team every day. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We truly believe that the more inclusive our team is, the better we can serve all student-athletes, as well as their families and coaches, who are pursuing their dreams.

About Our Intern Program:

We have a number of remote positions for a paid part-time fall and winter internship (compensation and credits earned). As an intern with arenaflex, you will have the opportunity to work in a start-up environment and tackle real-world business challenges. Our internship program is designed to allow you the freedom to explore each department within our company and get real, hands-on experience with each member of our team. We are looking for innovative and proactive interns who are ready to hit the ground running. Taking on a large amount of responsibility, you will be an integral part of our operations for the duration of the internship.

Customer Success & Operations – Paid Internship:

Work directly with our Customer Success team to ensure our customers have a memorable and seamless experience with arenaflex. Troubleshoot customer issues using premium technology solutions to manage live chat, ticketing, and inbound telephone inquiries. Learn the ins and outs of our product, develop problem-solving skills, and hone your inbound sales skills to improve the overall arenaflex brand. Also responsible for aiding in the operational efforts during the company's largest B2B renewal season. If you are interested in roles in Account Management, Customer Success, or Business Operations this opportunity will give you direct exposure to these functions. This internship runs from Monday, October 9th to Friday, February 2nd. Our internship for Fall and Winter 2023 can be entirely remote or we have a WeWork in New York City that is open for hybrid or full in-office work.

Key Responsibilities:

* Work directly with our Customer Success team to ensure our customers have a memorable and seamless experience with arenaflex

• Troubleshoot customer issues using premium technology solutions to manage live chat, ticketing, and inbound telephone inquiries
• Learn the ins and outs of our product, develop problem-solving skills, and hone your inbound sales skills to improve the overall arenaflex brand
• Aid in the operational efforts during the company's largest B2B renewal season
• Develop a deep understanding of our customer needs and communicate our value proposition effectively

Essential Qualifications:

* Currently enrolled in an undergraduate or graduate program

• Enthusiasm for sports and the recruiting process
• Customer Service or Sales experience preferred (not required)
• Solid analytical thinker with excellent written and verbal communication skills
• Ability to quickly identify the source of and solution to a problem
• Ability to understand our user’s needs and communicate our value proposition

Preferred Qualifications:

* Experience working in a fast-paced, dynamic environment

• Familiarity with customer success and operations principles
• Strong problem-solving and analytical skills
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team

Skills and Competencies:

* Excellent written and verbal communication skills

• Strong analytical and problem-solving skills
• Ability to work independently and as part of a team
• Strong customer service and sales skills
• Familiarity with customer success and operations principles
• Ability to quickly identify the source of and solution to a problem

Career Growth Opportunities and Learning Benefits:

* Gain hands-on experience in a start-up environment

• Develop problem-solving skills and hone your inbound sales skills
• Learn the ins and outs of our product and develop a deep understanding of our customer needs
• Aid in the operational efforts during the company's largest B2B renewal season
• Direct exposure to roles in Account Management, Customer Success, and Business Operations

Work Environment and Company Culture:

* arenaflex is a remote-friendly company with a WeWork in New York City for hybrid or full in-office work

• Our company culture values diversity, equality, and inclusion
• We are committed to building a team that represents a variety of backgrounds, perspectives, and skills
• We believe that the more inclusive our team is, the better we can serve all student-athletes, as well as their families and coaches, who are pursuing their dreams

Compensation, Perks, and Benefits:

* Paid internship with a competitive hourly rate of $15 per hour

• Opportunity to earn credits or other benefits
• Flexible work arrangement with remote or hybrid options
• Access to a WeWork in New York City for hybrid or full in-office work
• Opportunities for career growth and professional development

How to Apply:

If you are a motivated and enthusiastic individual with a passion for sports and the recruiting process, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!

Conclusion:

arenaflex is a dynamic and innovative company that is revolutionizing the sports recruiting landscape. As a Customer Success & Operations intern, you will have the opportunity to work in a start-up environment and tackle real-world business challenges. We are looking for innovative and proactive interns who are ready to hit the ground running. If you are interested in roles in Account Management, Customer Success, or Business Operations, this opportunity will give you direct exposure to these functions. Apply now to join our team and take the first step towards a rewarding and challenging career in the sports recruiting industry. Apply for this job