Experienced Customer Service Support Representative - Patient Billing Customer Service - Remote Opportunity
At arenaflex, we're accelerating life-changing healthcare breakthroughs and improving the delivery of care for all. As a Customer Service Support Representative in our Patient Billing Customer Service department, you'll be part of a dynamic team that's passionate about delivering exceptional customer experiences. We're seeking energetic, solution-focused individuals who thrive in fast-paced environments and are committed to making a difference in the lives of our patients.
About arenaflex
arenaflex is a leading global life sciences company that provides vital information to help doctors, hospitals, pharmaceutical companies, researchers, and patients make clear and confident decisions. With a team of nearly 70,000 employees serving clients in more than 100 countries, we're dedicated to transforming approaches to patient care. Our commitment to innovation, quality, and customer satisfaction has earned us a reputation as a trusted partner in the healthcare industry.
Responsibilities
As a Customer Service Support Representative, you'll play a critical role in delivering exemplary customer experiences through innovation and continuous improvement. Your key responsibilities will include:
- Answering 80+ inbound calls per day from patients, doctor's offices, and/or private insurance carriers
- Initiating payment plans for patients with outstanding balances
- Routinely utilizing multiple resources to resolve patient inquiries while on the phone
- Maintaining performance goals and becoming proficient with processes after completing a structured training program
- Working and learning in a fast-paced environment with attention to detail, excellent organization skills, and proficiency navigating multiple computer screens and applications
- Performing alpha-numeric data entry and communicating effectively with patients regarding medical information
Knowledge, Skills, and Abilities
To succeed in this role, you'll need:
- High School Diploma or equivalent required
- Minimum 1+ year work experience required
- Previous work in medical billing, customer service, insurance claims, EOB, call center, fast-paced environment, or high-volume calls environment with multiple computer windows open highly desirable
- Excellent communication skills, with the ability to interact and communicate with patients regarding medical information
- Ability to work and learn in a fast-paced environment, with attention to detail and excellent organization skills
- Proficiency navigating multiple computer screens and applications, with alpha-numeric data entry skills
- Ability to manage time and tasks independently while maintaining productivity
Why Join arenaflex?
As a Customer Service Support Representative at arenaflex, you'll enjoy:
- A remote work opportunity with flexible scheduling
- Quarterly variable bonus potential
- Generous paid time off
- Medical, Vision, and Dental Insurance Options
- Flexible Spending Accounts
- 401(k) and Employee Stock Purchase plans
- No Charge Lab Testing
- Fitness Reimbursement Program
- And many more incentives!
Pay Range
The pay range for this position is $15.25-16.00 or State/Local minimum wage, if higher. All job offers will be based on a candidate's skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data.
Shift and Benefits
The shift for this position will be Monday-Friday; 11am-8pm (EST), which is 10am-7pm CST and 9am-6pm (MST) and 8am-5 pm (PST). During training, the hours will be 9am-6pm EST. As a regular full-time employee, you'll be eligible for comprehensive benefits, including:
- Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement, and Employee Stock Purchase Plan
- Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only
Equal Opportunity Employer
arenaflex is proud to be an Equal Opportunity Employer. We strive for inclusion and belonging in the workforce and do not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic.
Accessibility and Accommodations
If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at arenaflex Accessibility. For more information about how we collect and store your personal data, please see our Privacy Statement.
Apply Now!
If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Join our team at arenaflex and be part of a journey to accelerate life-changing healthcare breakthroughs and improve the delivery of care for all. Apply to this Job Apply for this job