Experienced Sr. Learning Specialist, Amazon Business Customer Service – Driving Training Excellence at arenaflex

At arenaflex, we're revolutionizing the way we learn and grow. As a forward-thinking organization, we're committed to empowering our teams with the skills and knowledge they need to succeed in a rapidly changing world. We're now seeking an exceptional Sr. Learning Specialist to join our Amazon Business Customer Service (ABCS) Learning Delivery team, where you'll play a critical role in shaping the future of customer service and driving business success.

About arenaflex

arenaflex is a dynamic and innovative company that's passionate about delivering exceptional customer experiences. Our team of experts is dedicated to creating a culture of learning and growth, where every employee has the opportunity to develop their skills and reach their full potential. With a strong focus on diversity, equity, and inclusion, we're committed to building a workplace that's welcoming, inclusive, and supportive of all employees.

The Role

As a Sr. Learning Specialist, you'll be responsible for leading and supporting a team of up to 30 Customer Support Associates, providing an exceptional training experience that encourages long-term success. You'll create an optimal adult learning environment, both in person and virtually, that fosters engagement, motivation, and retention. Your primary goal will be to drive business results through effective training and coaching, leveraging your expertise in adult learning, content design, and facilitation.

Key Responsibilities

As a Sr. Learning Specialist, you'll perform the following tasks:

• Supervise structured learning metrics and oversee their results for the assigned territory and region.
• Manage live performance metrics end-to-end for the assigned territory.
• Conduct learning sessions on new processes and deliver various training courses, including continuous learning, new hire batches, and transfer batches.
• Maintain data and analysis through reports on Excel (as per business requirements).
• Ensure completion of new hire training programs, coaching, and other performance improvement programs on time.
• Partner with operational stakeholders as a key point of contact for the Learning Experience team.
• Identify learning coaches and certify them.
• Lead individual improvement projects to enhance business performance.
• Drive quality and learning metrics.
• Conduct chime sessions and classroom sessions with stakeholders.

Essential Qualifications

To be successful in this role, you'll need:

• 2+ years of experience in training delivery roles.
• 1 year of experience in customer service or customer service-related work experience.
• Proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel), and instructional software.
• Highly accurate and fluent in Japanese and English (spoken and written).
• Flexible to work within a 24/7 x 365 days global team across a variety of time zones.
• Knowledge of adult learning, content design, and facilitation.

Preferred Qualifications

While not required, the following qualifications would be an asset:

• Experience as a trainer, corporate training specialist, or related position.
• Project management skills with the ability to supervise multiple projects.
• Strong ability to multi-task.

What We Offer

As a valued member of our team, you'll enjoy:

• A competitive salary and comprehensive benefits package.
• Opportunities for career growth and professional development.
• A dynamic and supportive work environment that encourages collaboration and innovation.
• Flexible work arrangements, including remote work options.
• Access to cutting-edge training and development programs.
• A commitment to diversity, equity, and inclusion.

Join Our Team!

If you're passionate about training and development, and you're looking for a challenging and rewarding role that will help you grow your career, we encourage you to apply today. At arenaflex, we're committed to creating a workplace that's inclusive, supportive, and empowering for all employees. We can't wait to hear from you! Apply To This Job Apply for this job