Experienced Manager Strategy - Customer Experience - Remote

Join arenaflex, a world-leading retail organization, in shaping the future of customer experience and driving business growth. Are you a strategic thinker with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced, dynamic environment where no two days are the same? Look no further! arenaflex is seeking an experienced Manager Strategy - Customer Experience to join our Remote team. As a key member of our Customer Experience Strategy team, you will play a critical role in developing and executing arenaflex's overall interconnected and business strategy.

About arenaflex

arenaflex is the world's #1 home improvement retailer, with over $150B in annual sales. Our market-leading interconnected customer experiences combine cutting-edge ecommerce capabilities with the trusted value of our 2,000+ stores and 500,000+ associates. We are committed to delivering a best-in-world interconnected retail experience for Pros and Consumers, and our Customer Experience is a key enabler of our ability to grow and gain market share in any macroeconomic environment.

Key Responsibilities

As a Manager Strategy - Customer Experience, you will be responsible for leading discrete strategic projects or workstreams in larger projects, serving as a thought-partner throughout the online organization, and guiding the work of Analysts/Sr. Analysts. Your key responsibilities will include:

• 10% - Competitive and Market Intelligence: Stay abreast of external developments (including innovations and strategies of notable competitive and non-competitive retailers) to identify opportunities and threats. Leverage internal/external research to develop insights/solutions, create compelling documents to communicate to executive audiences.
• 20% - Planning Process: Address business problems by structuring issues and prioritizing analyses. Present readouts and work materials to team and key stakeholders.
• 70% - Strategic Projects: Drive one or more interconnected strategy and operational execution workstreams.

Direct Manager/Direct Reports

This position typically reports to the Sr. Manager or Director and has 0 Direct Reports.

Travel Requirements

Typically requires overnight travel 5% to 20% of the time.

Physical Requirements

Most of the time is spent sitting in a comfortable position, and there is frequent opportunity to move about. On rare occasions, there may be a need to move or lift light articles.

Working Conditions

Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Minimum Qualifications

* Must be at least 18 years old

• Must be legally permitted to work in the United States

Preferred Qualifications

* Previous work experience in either world-class retail/e-commerce or in professional services (e.g., strategy consulting, private equity, or investment banking) supporting such retail/e-commerce businesses

• MBA/Master's degree
• Minimum of 4+ years of relevant work experience
• Strong skills in quantitative analysis, qualitative analysis, and strategic problem-solving
• Strong presentation skills and ability to communicate effectively with senior leadership
• Strong interpersonal skills
• Ability to lead and manage cross-functionally
• High degree of drive and personal ownership
• Comfort with framing and addressing ambiguous challenges
• High degree of confidentiality and professionalism

Minimum Education

* The knowledge, skills, and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

Preferred Education

* The knowledge, skills, and abilities typically acquired through the completion of a master's degree program or equivalent degree in a field of study related to the job.

Minimum Years of Work Experience

* 4

Preferred Years of Work Experience

* 4

Minimum Leadership Experience

* None

Preferred Leadership Experience

* None

Certifications

* None

Competencies

* Decision Quality

• Collaborates
• Drives Engagement
• Ensures Accountability
• Plans and Aligns
• Communicates Effectively
• Customer Focus

What We Offer

* Competitive salary

• Opportunities for career growth and professional development
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance
• Comprehensive benefits package

Are You the One We're Looking For?

If you believe you have what it takes to join our team and drive business growth, submit your application without delay. We are keen to hear from talented candidates like you.

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