Experienced Bilingual Customer Service Representative - Spanish - Brooklyn, NY

At arenaflex, we're on a mission to revolutionize the customer experience by connecting the right people with innovative solutions to deliver outstanding results. We're a dynamic and forward-thinking organization that empowers and supports our employees to reach new heights while growing our business to make a global impact. Our can-do culture works together to make the ordinary exceptional. We're seeking an exceptional listener who aims higher, reaches farther, and acts bold to join our team as a Bilingual Customer Service Representative - Spanish. If you're passionate about providing a positive and professional experience, thrive in a fast-paced environment, and are committed to professionalism and a positive customer service experience, we want to hear from you!

About arenaflex

arenaflex is a leading provider of customer care services, partnering with top companies around the world to deliver exceptional customer experiences. Our global network of contact centers serves top-tier clients across multiple industry verticals, leveraging world-class voice, chat, email, and social technologies. With a team of over 11,000 employees, we're dedicated to improving customer experiences and driving business growth.

Job Summary

As a Bilingual Customer Service Representative - Spanish, you'll be the face of arenaflex, providing exceptional customer service to New York City residents. You'll be responsible for addressing incoming inquiries related to city-oriented issues, maintaining a professional demeanor, and providing accurate information in a timely, professional, and courteous manner. If you're passionate about delivering outstanding customer experiences and have a strong command of the Spanish language, we want to hear from you!

Responsibilities

* Address incoming inquiries from NYC residents related to city-oriented issues

• Maintain a professional demeanor with all customers and provide services with courtesy and patience
• Create work orders, dispatch work to specific departments, respond to routine questions, and take and report complaints from customers
• Provide accurate information in a timely, professional, and courteous manner
• Direct requests to the appropriate department or agency for further action
• Build upon knowledge through product training, interactions with support staff, and quality that will enhance daily performance and call handling

Requirements

* A high school diploma or GED with a minimum of 2 years of customer service experience (working directly with customers solving problems); Associate degree, a minimum of 1 year of customer service experience

• Must be able to work onsite only at our Brooklyn, NY location
• Bilingual in Spanish with a strong command of the English language, with the ability to assist customers both in English and Spanish (training will be in English)
• Professional written and verbal communication skills
• Commitment to professionalism and a positive customer service experience
• High level of computer proficiency and strong communication skills
• Thrive in a fast-paced environment dealing with all types of customers and personalities
• Willing to work evenings or overnight shifts with weekend schedule availability

Benefits & Perks

* Competitive salary with opportunities for growth and advancement

• Comprehensive benefits package, including health, dental, and vision insurance
• Paid time off and holidays
• 401(k) retirement plan and company-paid life insurance
• Opportunities for professional development and training
• Collaborative and dynamic work environment

Why Join arenaflex?

* Be part of a dynamic and forward-thinking organization that's revolutionizing the customer experience

• Work with a talented team of professionals who are passionate about delivering exceptional customer experiences
• Enjoy a comprehensive benefits package and opportunities for growth and advancement
• Develop your skills and knowledge through ongoing training and professional development
• Make a real difference in the lives of our customers and contribute to the success of our organization

How to Apply

If you're passionate about delivering exceptional customer experiences and have a strong command of the Spanish language, we want to hear from you! Apply now to join our team as a Bilingual Customer Service Representative - Spanish. Apply To This Job

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, disability, military/veteran status, citizenship status, genetic information, or any other characteristic protected by applicable federal, state, or local laws. Apply for this job