Experienced Customer Service Representative I - 1st Shift (Remote) Opportunity at arenaflex
Join arenaflex's Dynamic Team and Thrive in a Rewarding Customer Service Role
Are you a customer-centric individual with a passion for delivering exceptional service? Do you thrive in a fast-paced environment where no two days are the same? Look no further! arenaflex is excited to announce an immediate opportunity for a Customer Service Representative I - 1st Shift (Remote) to join our team.About arenaflex
As a leading global healthcare company, arenaflex is committed to improving patient and healthcare outcomes through innovative products and services. We are proud to be named one of the World's Best Workplaces by Fortune Magazine, and we're excited to offer you a chance to be part of our dynamic team. With a strong focus on employee well-being and growth, we provide a supportive and inclusive work environment that fosters collaboration, creativity, and innovation.What You'll Do
As a Customer Service Representative I, you will be the face of arenaflex, providing exceptional customer service to our valued clients. Your primary responsibilities will include:- Validating ship-to and replenishment locations of orders with sales and operations partners
- Ensuring accurate PO (Bill Only, Ship and Bills, GHX, and other future EDI platforms) entry as the front line for data entry, including pushing back on incorrect or subpar data
- Checking and validating accuracy of incoming surgery product usage cases
- Providing phone support for inquiries from sales and healthcare professionals, developing creative solutions to customer issues
- Keeping records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
- Providing proactive updates on order status to accelerate billing process
- Supporting the Sales Department by providing answers to questions generated by telephone, e-mails, and fax, researching responses with sales
- Building relationships with hospital billing specialists and supporting surgery product usage questions to accelerate billing process, following up to collect purchase orders and clarify discrepancies
- Supporting Sales Reps in case of product usage pricing or discrepancies
What You Need
To succeed in this role, you will need:- A High School Diploma or GED
- Two (2) years' relevant work experience
What We Offer
As a valued member of our team, you can expect:- A competitive salary range of $20.08-$32.87 per hour, plus bonus eligibility
- A comprehensive benefits package, including medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program, and tobacco cessation program
- Financial benefits, including a Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance
- Opportunities for career growth and professional development
- A supportive and inclusive work environment that fosters collaboration, creativity, and innovation