Experienced Customer Service Representative – Remote Online Chat Support

At arenaflex, we're on a mission to revolutionize the way we interact with our members, providing exceptional service and support through every touchpoint. As a key member of our team, you'll play a vital role in delivering an unparalleled customer experience, ensuring our members feel valued, heard, and empowered to achieve their financial goals.

About arenaflex

arenaflex is a leading financial institution dedicated to serving the needs of individuals and families throughout Louisiana. With a rich history dating back to 1956, we've grown into the largest state-chartered credit union in the state, serving over 68,000 members nationwide. Our commitment to faith, diversity, and inclusivity has created a culture that values unique backgrounds, working styles, and skill sets. We believe that our differences make us a better team, enabling us to make better decisions, innovate, and better serve our members and communities.

Job Summary

We're seeking an experienced Customer Service Representative to join our Remote Online Chat Support team. As a key member of our team, you'll be responsible for providing exceptional service and support to our members through various digital channels, including chat, messaging, email, and phone. You'll be the go-to expert for all online products and services, ensuring our members receive accurate and timely information to help them achieve their financial goals.

Responsibilities

A typical day in the life of a Remote Online Chat Support Representative at arenaflex includes:

• Efficiently and effectively answering member inquiries, solving problems, and assisting with transactions and lending inquiries through digital channels, including email, web and mobile messaging, chat, and text.
• Providing support to ensure online membership applications are completed and submitted within a timely manner.
• Effectively discussing member's needs on financial matters through multiple remote technology secured/unsecured access channels.
• Acting as a subject matter expert for all online products and services, including but not limited to: Online Banking, Bill Pay, Mobile Deposit, External Transfers, Online Account Opening, Mobile Banking, Chat and Text Support.
• Maintaining a strong working knowledge of arenaflex's products and services.

Requirements

To be successful in this role, you'll need:

• A High School Diploma or equivalent.
• 1 year of experience in a customer service position.
• Must meet the requirements for our Telecommuting Program (more information below).
• Excellent oral, written, and telephone communication skills.
• Strong problem-solving and member service skills.
• Working knowledge of Microsoft Office products, especially Word, Excel, and PPT.

Telecommuting Requirements

To ensure the success of our Telecommuting Program, you'll need to meet the following requirements:

• A dedicated workspace.
• Secure and strong internet connection.
• Not being a caretaker for any dependents (adult or child) for the entirety of the scheduled shift.
• An environment free from loud noises or outside distractions.

Training and Onboarding

The first 60 days of your employment will be spent on-site at our Corporate Campus located at 2675 O'Neal Lane in Baton Rouge, where you'll receive comprehensive training and onboarding.

Why Join arenaflex?

At arenaflex, we offer a dynamic and inclusive work environment that values diversity, creativity, and innovation. Our employees enjoy a range of benefits, including:

• Medical, Dental, and Vision Insurance with generous employer premium contributions.
• Health Savings Account with employer contributions for eligible employees.
• Employer-Paid Group Life Insurance.
• Voluntary Dependent Life Insurance.
• Paid Vacation & Sick Leave.
• 15 Paid Holidays, including a Cultural Floating Holiday.
• 401K Plan with a 5% discretionary profit share contribution, plus a dollar-for-dollar match of up to 5%.
• Paid Time Off to volunteer with approved non-profits and charities.
• Tuition Reimbursement Program.

Compensation and Benefits

* Pay Type: Hourly

• Min Hiring Rate: $17.00
• Max Hiring Rate: $20.80
• Travel Required: No

How to Apply

If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply today! Don't worry if you don't meet every single requirement – we value a great attitude and a willingness to learn above all. Apply To This Job

Join the arenaflex Team

At arenaflex, we're committed to creating a culture that values diversity, inclusivity, and innovation. We believe that our differences make us a better team, enabling us to make better decisions, innovate, and better serve our members and communities. If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to join our team today! Apply for this job