Experienced Customer Care Specialist Team I WFH in Sunrise, FL at arenaflex
Job Summary:
Join arenaflex, a leading provider of healthcare staffing solutions, as a Customer Care Specialist Team I in our Work-from-Home (WFH) program in Sunrise, FL. As a key member of our team, you will be responsible for delivering exceptional customer service to internal and external customers, ensuring timely follow-up on credentialing requests, and maintaining database integrity in our Staff PM System. If you possess excellent communication skills, a strong attention to detail, and a passion for delivering outstanding customer experiences, we encourage you to apply for this exciting opportunity.
About arenaflex:
arenaflex is one of the nation's leading providers of healthcare staffing solutions, with access to more top-rated facilities across the United States. We pride ourselves on creating opportunities that expand skill sets, broaden career horizons, provide economic stability, and cultivate personal growth. As a wholly-owned subsidiary of HCA Healthcare and a preferred partner to thousands of top-performing hospitals, we are the Healthcare industry's largest managed services provider and a top ten largest healthcare staffing company, putting more than 28,000 professionals to work each year.
What We Offer:
• Competitive Pay
- Comprehensive Training
- Medical, Dental, Vision, And 401(K) Matching
- Generous PTO and Paid Holidays
- Retirement Planning And Savings Options
- Tuition Assistance
- On-Site Gym
- Pet Insurance
Job Description:
Key Responsibilities:
• Provide outstanding customer service for all incoming calls from internal and external customers, ensuring timely resolution of inquiries and requests.
- Ensure proper follow-up with DHPs (Data Health Professionals) that have been sent electronic applications, maintaining database integrity in the Staff PM System.
- Assist the Data Entry/Reporting team in monitoring and effectively maintaining the volume of all DHP Credentialing mailboxes.
- Accurately record all follow-up activities in Inventory Log (Follow up and Sent to Facility).
- Follow up on non-responding DHPs that have been sent a link and not submitted credentialing applications.
- Notify facilities on a monthly basis of DHPs that do not respond to credentialing requests.
- Enter basic DHP information in Staff PM for DHPs requesting access to participating eDHP facilities.
- Maintain set production and quality standards.
- Maintain accurate records of all files in Staff PM; records all activities in the diary.
- Create ad hoc reports as requested.
- Maintain privacy and confidentiality (intentional or unintentional) of company and employee information in verbal, written, and electronic form.
- Limit access to all information to job-related on a need-to-know basis.
- Participate in special projects as needed and perform other duties as assigned.
Essential Functions:
• Answer incoming inquiries from DHPs, Facilities, and Agencies by clarifying desired information; researching, locating, and providing essential information.
- Resolve problems by clarifying issues; researching and exploring answers and determining alternative solutions.
- Escalate unresolved problems to immediate supervisor for resolution.
- Fulfills Facilities' requests for credentialing by sending credentialing packets or links to all DHPs entered in Inventory Log.
- Maintain accurate records of all files in Staff PM; records all activities in the diary.
Requirements:
• High school diploma or equivalent required; associate's or bachelor's degree preferred.
- 1-2 years of customer service experience in a healthcare setting or related field.
- Excellent communication and interpersonal skills.
- Strong attention to detail and organizational skills.
- Ability to work in a fast-paced environment and prioritize multiple tasks.
- Proficiency in Microsoft Office Suite and Staff PM System.
- Ability to maintain confidentiality and handle sensitive information.
Preferred Qualifications:
• Experience working in a healthcare staffing or credentialing environment.
- Knowledge of healthcare regulations and compliance.
- Certification in customer service or a related field.
Skills and Competencies:
• Excellent communication and interpersonal skills.
- Strong attention to detail and organizational skills.
- Ability to work in a fast-paced environment and prioritize multiple tasks.
- Proficiency in Microsoft Office Suite and Staff PM System.
- Ability to maintain confidentiality and handle sensitive information.
- Strong problem-solving and analytical skills.
- Ability to work independently and as part of a team.
Career Growth Opportunities and Learning Benefits:
• arenaflex offers a comprehensive training program to ensure your success in this role.
- Opportunities for career growth and advancement within the company.
- Access to ongoing education and training to enhance your skills and knowledge.
- Collaborative and supportive work environment.
Work Environment and Company Culture:
• arenaflex is a dynamic and fast-paced work environment that values innovation, teamwork, and customer satisfaction.
- Our company culture is built on a foundation of respect, empathy, and open communication.
- We offer a flexible and remote work arrangement, allowing you to work from home and maintain a healthy work-life balance.
Compensation, Perks, and Benefits:
• Competitive salary and benefits package.
- Comprehensive training program.
- Opportunities for career growth and advancement.
- Access to ongoing education and training.
- Collaborative and supportive work environment.
- Flexible and remote work arrangement.
How to Apply:
If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to [insert contact information]. We look forward to hearing from you! Apply for this job