Experienced Full Stack Designer – Customer Solutions and Community Engagement
At arenaflex, we're revolutionizing the online community space with our cutting-edge, 100% open-source product. As a global company with a growing team of 100 talented individuals, we're transforming the way people interact and engage with each other online. With over 30,000 instances of our product globally, we're proud to serve thousands of paying customers, including Fortune 500 companies and leading players in the fast-growth technology, gaming, and AI spaces. We're now seeking an experienced Full Stack Designer to join our team and help us deliver exceptional customer solutions and community engagement experiences. As a key member of our design team, you'll play a vital role in shaping the look and feel of our product and ensuring that our customers receive top-notch support and guidance.
About the Job
As a Full Stack Designer at arenaflex, you'll be a generalist who can do a bit of everything. You'll create mockups and implement design in HTML, CSS, and JavaScript, working closely with our customers to implement custom themes and components for their communities. You'll also maintain theme additions and changes for long-term client sites, ensuring that our customers receive seamless support and guidance throughout their journey with us.
Responsibilities
* Work with enterprise clients (such as Unreal Engine, OpenAI, and Atlassian) on 16 and 40-hour customization packages, delivering high-quality design solutions that meet their unique needs and expectations.
- Collaborate with one or more Discourse Customer Success Managers to meet client needs and expectations, working together to decide on design-related priorities and ensure seamless execution.
- Maintain client-specific design requirements, ensuring that our customers receive tailored solutions that meet their unique needs and preferences.
- Implement large batches of design changes to existing client themes and theme components, ensuring that our customers receive timely and effective support.
- When busy, work on multiple ongoing customer projects, and during quieter times, develop new open-source themes for Discourse communities, contributing to the growth and success of our product.
- Lend a hand with support on our Meta forum and directly with customers via email, providing exceptional customer service and support.
We're Looking for Someone Who
* Has strong knowledge of HTML, CSS, and JavaScript, with experience in EmberJS or a similar JavaScript framework.
- Possesses excellent customer service and communication skills, with the ability to interpret brand guidelines and implement design that conforms to them.
- Is familiar with building themes for Discourse, with experience in design software like Figma or Sketch.
- Is detail-oriented, proactive, and organized, with the ability to make decisions quickly and communicate effectively.
- Can work well independently and remotely, with a strong focus on execution and a belief in our mission to make the internet a better place.
- Is kind to their co-workers, with a high level of emotional intelligence and empathy.
About Our Pay and Benefits
At arenaflex, we believe that high-quality benefits make our team more effective. We've been thoughtful about our benefits package, which includes:
- A completely flexible schedule, allowing you to work from anywhere and at any time that suits you.
- 5 weeks of vacation per year, giving you plenty of time to relax and recharge.
- Funding for a co-working stipend, enabling you to work from a comfortable and productive environment.
- And much more!
Our Salary Framework is location and experience-based, and we're happy to provide a range up front. We also give every employee a stake in the success of the business, regardless of seniority or role. All full-time employees are eligible to receive equity options in the company as part of our equity incentive program.
Why Join arenaflex?
At arenaflex, we're passionate about creating a welcoming workplace where people with diverse backgrounds and cultures can come together to create something great. We encourage you to apply, even if you don't meet every qualification! We're looking for talented individuals who share our vision and values, and who are eager to contribute to our mission to make the internet a better place. If you're passionate about design, customer service, and community engagement, and you're looking for a challenging and rewarding role that will allow you to grow and develop your skills, then we'd love to hear from you. Please send your resume and a little intro for us to get to know you, with insight into why you want this job here at arenaflex.
How to Apply
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