Experienced Full Stack Product Manager – AI-Powered Customer Support & Large Language Model Development
At arenaflex, we're seeking an innovative and visionary Product Manager, Technical (PM-T) to lead our cutting-edge chat platform, Large Language Model (LLM) applications, and roadmap initiatives. In this pivotal role, you'll partner closely with our Technical Program Manager to transform customer support through AI/ML solutions that anticipate customer needs and redefine industry standards.
About arenaflex
arenaflex is a leading innovator in the field of customer support, dedicated to transforming customer experiences through strategic application of technology. Our team of passionate problem-solvers is committed to redefining industry standards for customer support by leveraging AI/ML advancements to develop intelligent self-service tools and seamlessly integrate human support. We prioritize customer privacy, security, and product expertise, and we're looking for like-minded individuals to join our mission.
Key Responsibilities
As a Senior Product Manager, Technical, you'll be responsible for leading the development and implementation of our chat platform and LLM applications across arenaflex. Your key responsibilities will include:
- Strategic Vision & Roadmap Development: Define and own the product vision, strategy, and roadmap for the chat platform and all LLM applications across arenaflex.
- LLM Integration: Drive the development and integration of large language models (LLMs) into customer support workflows, enhancing agent capabilities and customer self-service.
- Cross-Functional Leadership: Collaborate with engineering, data science, design, and customer support teams to deliver cohesive, intuitive LLM-powered experiences.
- Technology Selection: Evaluate, and implement appropriate LLM technologies, frameworks, and approaches that align with business goals and customer needs.
- Data-Driven Decision Making: Define success metrics, analyze performance data, and make strategic adjustments to optimize user experiences and business outcomes.
- User-Centric Design: Ensure all chat and LLM features meet customer needs through rigorous user research and testing.
- Technical Specifications: Create detailed technical product requirements and documents that bridge business needs with engineering and Data Science implementation and planning.
A Day in the Life
As a Senior Product Manager, Technical, you'll have the opportunity to work on a wide range of exciting projects and collaborate with cross-functional teams to drive innovation and growth. Your day-to-day responsibilities may include:
- Leading product discovery sessions to identify customer pain points and opportunities for LLM-powered solutions.
- Collaborating with engineering leads to refine technical approaches for implementing conversational AI features.
- Reviewing performance metrics of existing LLM applications and recommending enhancements.
- Presenting product roadmap updates to leadership, showcasing impact on customer satisfaction and operational efficiency.
- Working with your TPM partner to ensure seamless execution of the product vision across multiple workstreams.
- Engaging with data science teams to improve LLM model performance and accuracy.
- Partnering with Blink stakeholders to align on shared LLM initiatives and ensure consistent implementation.
About the Team
You'll join arenaflex's innovative product team, dedicated to transforming customer experiences through strategic application of technology. Our team is passionate about redefining industry standards for customer support by leveraging AI/ML advancements to develop intelligent self-service tools and seamlessly integrate human support. We prioritize customer privacy, security, and product expertise, and we're looking for like-minded individuals to join our mission.
Essential Qualifications
To be successful in this role, you'll need:
- 5+ years of product or program management, product marketing, business development, or technology experience.
- Experience with feature delivery and tradeoffs of a product.
- Bachelor's degree.
- Experience owning/driving roadmap strategy and definition.
- Experience with end-to-end product delivery.
- Experience contributing to engineering discussions around technology decisions and strategy related to a product.
- Experience managing technical products or online services.
- Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning.
Preferred Qualifications
While not required, experience with the following skills and tools would be beneficial:
- Experience in using analytical tools, such as Tableau, Qlikview, QuickSight.
- Experience in building and driving adoption of new tools.
Work Environment and Company Culture
arenaflex is committed to creating a diverse, inclusive, and supportive work environment that empowers our team members to deliver the best results for our customers. We prioritize customer privacy, security, and product expertise, and we're looking for like-minded individuals to join our mission.
Compensation and Benefits
arenaflex offers a competitive compensation package, including a base salary, equity, sign-on payments, and other forms of compensation. We also offer a full range of medical, financial, and other benefits to support our team members' well-being and success.
How to Apply
If you're a motivated and innovative product leader with a passion for AI/ML and customer support, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications for this role. Apply for this job