Experienced On-Site Customer Service Representative – Bluefield, WV

At arenaflex, we're redefining what it means to be a global leader in customer service and experience one interaction at a time. With arenaflex-at-home and locations in 18 countries around the world, we offer endless career opportunities from customer service, training, and tech support, to management, recruiting, and more. And we're proud to say over 70% of our leaders are promoted from within! But that's not all…we also provide a full range of benefits to help our employees achieve financial, emotional, mental, and physical well-being including supporting their own communities through Making Lives Better with arenaflex (MLBA). MLBA is our award-winning, in-house non-profit charity that's focused on empowering people through mission-focused work.

Job Summary:

As part of Team arenaflex, you'll help our clients by addressing their customers' concerns, providing support, and resolving issues. As an On-Site Customer Service Representative, you'll be the face of arenaflex, delivering exceptional customer experiences that drive loyalty and retention.

Responsibilities:

* Assist customers with issues and concerns they are experiencing during the use of the product and/or service

• Document call-related information for auditing and reporting purposes
• Maintain and update customer information as necessary
• Upsell current customers on new or enhanced services
• Provide exceptional customer service through phone, email, and chat support
• Collaborate with internal teams to resolve complex customer issues
• Stay up-to-date on product knowledge and industry trends to provide informed solutions
• Meet or exceed performance metrics and quality standards
• Participate in ongoing training and development to enhance skills and knowledge

Qualifications:

* High school diploma or equivalent required

• 1-2 years of customer service experience in a call center or retail environment
• Strong computer navigational skills, including proficiency in Microsoft Office applications (Word, Excel)
• Excellent oral and written communication skills, with the ability to communicate effectively with customers and internal teams
• Exceptional listening and comprehension skills, with the ability to resolve complex customer issues
• Professional and courteous demeanor, with a customer-centric approach
• Ability to work in a fast-paced, dynamic environment with multiple priorities and deadlines

Work Environment:

* Regular work performed in a climate-controlled, call-center environment

• Ongoing usage of phone and computer systems
• Collaborative and supportive team environment with opportunities for growth and development

Physical Demands:

* Constant sedentary work, with minimal physical activity required

Benefits:

* Health, dental, and vision coverage/HSA

• Paid Time Off (PTO)
• Paid holidays and sick time
• Optional daily pay or weekly pay
• 401K retirement plan
• Leadership programs
• Paid training and tuition reimbursement
• Employee discounts program, including groceries, travel, insurance, phone plans, health and wellness, and pet supplies
• Employee assistance program
• Additional voluntary benefits

Career Growth Opportunities:

* Opportunities for advancement to leadership roles, including team lead and management positions

• Ongoing training and development to enhance skills and knowledge
• Collaborative and supportive team environment with opportunities for growth and development
• Recognition and rewards for outstanding performance and contributions to the team

How to Apply:

* Place an application through our website

• Complete your online assessment
• Our team will review your application and follow up directly if selected to move forward
• Join our team and become a part of the arenaflex family!

Equal Opportunity Employer:

arenaflex is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability. Apply for this job Apply for this job