Experienced E-Commerce Customer Business Manager – Driving Sales Growth and Category Leadership at arenaflex
Join arenaflex, a leading innovator in the pet health and wellness industry, as we embark on an exciting journey to revolutionize the way we connect with our customers and grow our business. As an E-Commerce Customer Business Manager, you will play a pivotal role in shaping our online strategy and driving sales growth across our key e-commerce platforms, including Chewy.com and Petmeds.com.
About arenaflex
arenaflex is a dynamic and forward-thinking company that is passionate about delivering innovative solutions to improve the health and well-being of pets. With a strong commitment to quality, customer satisfaction, and employee development, we are dedicated to creating a work environment that fosters collaboration, creativity, and growth. Our team is comprised of talented individuals who share a common goal of making a positive impact on the lives of pets and their owners.
Job Summary
We are seeking an experienced E-Commerce Customer Business Manager to join our team in Lancaster, SC. As a key member of our US team, you will be responsible for developing and executing our e-commerce strategy, managing key accounts, and driving sales growth across our online platforms. If you have a passion for e-commerce, a strong commercial acumen, and a proven track record of success in sales and account management, we encourage you to apply for this exciting opportunity.
Key Responsibilities
* Develop and execute the USA Chewy.com (USA/CAN) and California Pet Pharmacy (Walmart/Target Marketplace).com E-Commerce strategy and sales plans with key customers in accordance with corporate goals.
- Manage and build relationships with e-commerce accounts to deliver annual sales and profit targets, establishing short and long-term sales goals for all e-commerce products.
- Provide P&L oversight for key accounts to maximize profitability by growing top-line sales and managing selling expenses.
- Develop annual sales and marketing plans and budget, recommend and manage pricing, trade budgets, and spending effectiveness.
- Help create and execute annual promotional plans for pet products with customers and execute with excellence.
- Collaborate with Demand Planning to create annual forecasts and provide monthly updates and inputs to allow for timely adjustments and on-time delivery.
- Organize and manage the various components needed to initiate, oversee, and execute major projects; channel/account-specific campaigns and coordinate with Marketing, Customer Service, and Finance.
- Collaborate with Marketing to provide strategic and tactical input, set advertising budgets, and commercial plans that drive business with online customers.
- Advise Marketing on market demand and insights, promotional opportunities to inform future campaign ideas, incentives, and bonus offers.
- Oversee brand protection and collaborate with Brand Protection and Marketing to remedy problems.
- Communicate with other departments within the organization to foster teamwork and effectiveness.
- Understand competitors in specific markets and develop strategies that position arenaflex brands as category leaders.
Minimum Requirements
* 5+ years of e-commerce sales and account management experience domestically or internationally
- Commercial awareness, marketing, and sales background preferred
- Pet category experience a plus
- In-depth understanding of developing, executing sales and marketing strategy, plans, and campaigns
- Strong commercial and analytical skills – extensive experience working with Excel to conduct analysis and detailed sales reports
- Florida travel 30%-40%
- Strong written and oral communication skills
- Proficient in English, second language helpful
- Working knowledge of e-commerce contracts and understanding the Terms and Conditions by which everyday business is conducted
- Knowledge of web promotion strategies: Search Engine Optimization (SEO), Search Engine Marketing (SEM), Google/Yahoo/MSN ad words, pay-per-click campaigns
- Proficient in Microsoft suite
Education and Experience
* Bachelor's Degree or equivalent in business or marketing-related discipline, with a minimum of five years related experience and/or training
Supervisory Responsibilities
* No supervisory responsibilities
Work Environment and Culture
* arenaflex is committed to creating a work environment that is inclusive, diverse, and supportive of all employees.
- We offer a dynamic and collaborative work environment that fosters creativity, innovation, and growth.
- Our team is comprised of talented individuals who share a common goal of making a positive impact on the lives of pets and their owners.
Compensation and Benefits
* Competitive salary and benefits package
- Opportunity for career growth and professional development
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance
- Comprehensive benefits package, including medical, dental, and vision insurance
- 401(k) retirement plan with company match
- Paid time off and holidays
- Flexible work arrangements and remote work options
How to Apply
If you are a motivated and results-driven individual with a passion for e-commerce and a strong commercial acumen, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you! Apply for this job