Customer Service - Aetna Answer Team Consultant at arenaflex

Transforming the Culture of Healthcare Delivery: Join arenaflex as a Customer Service - Aetna Answer Team Consultant Are you passionate about delivering exceptional customer service and making a meaningful impact in the lives of individuals seeking assistance with their healthcare needs? Do you thrive in a fast-paced environment and are committed to providing high-quality service to clients? If so, we invite you to join arenaflex as a Customer Service - Aetna Answer Team Consultant.

About arenaflex

arenaflex is a leading healthcare company dedicated to transforming the culture of healthcare delivery, making it more personal, convenient, and affordable for all clients. Our team is passionate about delivering human-centric healthcare solutions that meet the unique needs of our clients. As a Customer Service - Aetna Answer Team Consultant, you will be part of a dynamic team that is committed to excellence and customer satisfaction.

Job Summary

As a Customer Service - Aetna Answer Team Consultant, you will serve as a vital point of contact within a client-facing team in a call center environment. Your primary responsibility will be to respond to a variety of client service requests and issues, which may include enrollment and billing inquiries, commissions, technical support, group administration, and other routine customer service inquiries. The role emphasizes delivering first-call resolution for 90-95% of inquiries, which requires accurately identifying, researching, and resolving issues based on the initial communication from the client, whether it be through phone calls, letters, or emails.

Responsibilities

* Respond to client service requests and issues in a call center environment

• Deliver first-call resolution for 90-95% of inquiries
• Accurately identify, research, and resolve issues based on initial client communication
• Provide support for enrollment and billing inquiries, commissions, technical support, and group administration
• Demonstrate exceptional customer service skills in all interactions with clients
• Utilize problem-solving skills to address and resolve client concerns effectively
• Develop technical acumen to resolve more complex issues that may arise
• Collaborate with team members to achieve shared goals and objectives
• Participate in ongoing training and development to enhance skills and knowledge

Requirements

* High School Diploma or GED equivalent required

• Prior call center experience is required
• Experience in process improvement and root-cause analysis methodologies preferred
• Capability to develop technical acumen is necessary
• Strong client-facing orientation is essential
• Demonstrated exceptional customer service skills are required
• Demonstrated problem-solving skills are necessary
• Ability to work in a fast-paced environment and adapt to changing priorities
• Strong communication and interpersonal skills
• Ability to work effectively in a team environment

Nice-to-Haves

* Experience working in the healthcare industry

• Knowledge of healthcare regulations and compliance
• Experience with CRM software and other customer service tools
• Certification in customer service or a related field

Benefits

* Competitive salary

• Medical insurance coverage
• Dental insurance coverage
• Vision insurance coverage
• 401(k) retirement savings plan
• Employee Stock Purchase Plan
• Fully-paid term life insurance
• Short-term and long-term disability benefits
• Well-being programs
• Education assistance
• Free development courses
• CVS store discount
• Discount programs with participating partners
• Paid Time Off (PTO)
• Paid holidays throughout the calendar year

Why Join arenaflex?

* Opportunity to make a meaningful impact in the lives of individuals seeking assistance with their healthcare needs

• Collaborative and dynamic work environment
• Ongoing training and development to enhance skills and knowledge
• Competitive salary and benefits package
• Opportunity to work with a leading healthcare company dedicated to transforming the culture of healthcare delivery

How to Apply

If you are passionate about delivering exceptional customer service and making a meaningful impact in the lives of individuals seeking assistance with their healthcare needs, we invite you to apply for the Customer Service - Aetna Answer Team Consultant position at arenaflex. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! Apply for this job