Experienced Customer Service Representative – Remote Call Center Position

Job Summary:

Join arenaflex, a family-owned and operated 24/7 Live Answering Service and Call Center, as a Customer Service Representative in our fully remote call center. As a key member of our team, you will be responsible for providing exceptional customer service to our clients, answering inbound calls, and assisting customers with their inquiries. If you are a dedicated, energetic, and passionate individual with a strong commitment to delivering outstanding customer service, we encourage you to apply for this exciting opportunity.

About arenaflex:

arenaflex is a leading provider of live answering services and call center solutions, dedicated to exceeding our customers' expectations by providing quality customer support. Our team is passionate about delivering exceptional service, and we are committed to creating a friendly and supportive work environment that fosters growth and development. As a remote call center, we offer the flexibility and autonomy to work from the comfort of your own home, while still being part of a dynamic and collaborative team.

Key Responsibilities:

As a Customer Service Representative at arenaflex, your main responsibilities will include:

• Answering inbound calls and assisting customers with their inquiries in a timely and professional manner
• Capturing information and entering data into our customer service database in a timely and accurate manner
• Operating our customer service database and reading relevant call-handling instructions to ensure seamless customer interactions
• Relaying messages and routing calls to the appropriate resources to ensure efficient and effective customer service
• Following up on calls and performing clerical duties as needed to ensure customer satisfaction
• Providing personalized customer service at the highest level, dedicating your work time to delivering exceptional results

Qualifications:

To be successful in this role, you will need to possess the following qualifications:

Education:

High School Diploma or GED Equivalent

Clearance:

Ability to pass a criminal background check

Competencies:

+ Reliable internet connection and attendance + Pleasant and friendly mannerisms, with a sound knowledge of telephone etiquette + Basic computer navigation skills + Quick and correct typing - ability to create grammatically correct responses without spelling errors + Positive attitude and a passion for learning + Goal-oriented and emphasizes accountability for delivering results + Ability to uphold our company values: - Quality - Teamwork - Service - Adaptability - Integrity - Ownership

Skills/Knowledge:

+ Previous call center experience preferred + Previous customer service experience + Utilities customer service experience preferred + Medical office setting customer service experience preferred

Position Details:

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Full-Time remote position:

We are seeking candidates who live 50 miles or more outside the Houston area, with a preference for candidates from Texas, Tennessee, and Nevada.

Interview process:

Interviews will be conducted in a group setting with other candidates, virtually (Google Meets) - Central Time.

Pay:

$13.50 - $16.50/hr, with bilingual candidates eligible for $14.50 - $17.50/hr.

Training Details:

+ The training will be for 2 weeks and will also take place on the weekends. + Remote training will be done ONLINE - Central Time. + Week 1 – Monday through Friday + Week 2 – Monday through Thursday + Saturday or Sunday

Work Schedule & Requirements:

+ Your work schedule availability will be discussed during your live group interview with the hiring manager. + 40 hour week shifts will cover anywhere from 7AM to 10PM - Central Time. + It will be 4 weekdays and 1 Saturday or 1 Sunday. + Weekends are mandatory. + Proof of adequate internet speed, a room free of background noise, ability to adhere to the Attendance Policy & maintaining KPI scores high is required.

Benefits:

As a valued member of our team, you will enjoy a range of benefits, including:

• Medical, Dental & Vision Insurance
• 401(k) with company-matched funds
• Robust Paid Time-Off Package, including Mental Health Time-Off
• Fun, flexible, and casual work environment/culture
• Top-of-the-line training and development
• Rewards & Incentives
• Opportunity for growth; Promote-from-within philosophy!

Equal Employment Opportunity:

arenaflex provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. arenaflex complies with applicable state and local laws governing nondiscrimination in employment.

How to Apply:

If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we will be in touch to discuss your qualifications further. Apply for this job