Experienced Customer Support Representative – Parking App Support Team – arenaflex

At arenaflex, we're passionate about delivering exceptional customer experiences that exceed our users' expectations. As a leading innovator in the parking app industry, we're committed to providing top-notch support to our customers, and we're looking for talented individuals to join our team. If you're a customer service enthusiast with a drive to make a difference, we invite you to explore this exciting opportunity to become a part of our dynamic support team.

About arenaflex

arenaflex is a cutting-edge company that's revolutionizing the parking app industry with innovative solutions and exceptional customer support. Our mission is to provide seamless, user-friendly experiences that make parking easy and convenient for our customers. We're a team of passionate professionals who share a common goal: to deliver outstanding support that exceeds our customers' expectations.

Job Summary

We're seeking experienced customer support representatives to join our team and provide top-notch support to our customers via multiple communication channels, including phone, email, and chat. As a customer support representative, you'll be the first point of contact for our customers, addressing their questions, concerns, and issues in a professional and courteous manner. If you're a quick learner, a team player, and a customer service enthusiast, we encourage you to apply for this exciting opportunity.

Responsibilities

As a customer support representative, you'll be responsible for:

• Addressing customer questions and concerns on all products and services through multiple communication channels, including phone, email, and chat.
• Skillfully changing from one task to another without loss of efficiency or composure.
• Maintaining punctuality and attendance at all scheduled times.
• Remaining positive and professional in all customer interactions.
• Flexibility to cross-train as requested.
• Meeting or exceeding performance metrics and targets.

Qualifications

To be successful in this role, you'll need:

• 1 year of customer service or customer support experience.
• 1 year of previous call center or office background experience required.
• Technical savvy, with the ability to navigate multiple software systems and tools.
• Previous remote work from home experience a plus.
• Quick learner and able to work independently.
• Type 35 words per minute accurately.
• Strong phone and verbal communication skills, along with active listening.
• A background check applicable with state and federal laws is required.

Equipment and Software Requirements

To perform this role, you'll need:

• A processor: Intel Core i5 5200 Series or greater.
• Memory: 8GB on Windows 8.1 / 10 64 bits.
• Screen Resolution: 1280x768 or higher, dual monitors required.
• USB headset.
• No Chromebooks, netbooks, or any type of tablet (Must be a laptop or a desktop).
• Up-to-date antivirus software must be installed on the platform and a recent scan completed.
• Firewall must be enabled.

Work Environment and Schedule

As a remote worker, you'll have the flexibility to work from the comfort of your own home. Our support team operates on a rotating schedule, with shifts between 6:00am-11:00pm (CST). You'll be required to work 8 or 10 hour shifts, with some set schedule options available. You'll also have the opportunity to participate in our paid training program, which typically lasts 2 weeks.

Compensation and Benefits

We offer a competitive compensation package, including:

• Starting pay: $13-$14 pending shift/hours, plus shift differential (extra $1/hr nights & weekends) and possible increase after 90 days pending attendance and performance.
• Stay put bonus of $150 after 30 days and $150 after 60 days as long as in good standing.
• Benefits, including health, dental, and vision insurance, available to full-time employees after 60 days.

Why Join arenaflex?

At arenaflex, we're passionate about delivering exceptional customer experiences that exceed our users' expectations. We're a dynamic team of professionals who share a common goal: to make a difference in the lives of our customers. If you're a customer service enthusiast with a drive to make a difference, we invite you to join our team and become a part of our exciting journey.

How to Apply

If you're a motivated and customer-focused individual with a passion for delivering exceptional support, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating an inclusive and diverse work environment that reflects the communities we serve. Apply for this job