Experienced Work from Home Customer Service Coordinator - Bank Voice

Join arenaflex, a leading financial institution, as a Work from Home Customer Service Coordinator - Bank Voice, and be part of a dynamic team that is changing the face of banking. As a key member of our Customer Care team, you will be the voice of arenaflex, providing exceptional customer service and support to our valued clients. With a focus on empathy, understanding, and real solutions, you will be empowered to make a difference in the lives of our customers.

More Than Just a Bank, More Than Just a Career

At arenaflex, we believe that our people are our greatest asset. We strive to attract the best talent and provide them with the opportunity to grow and develop their skills. Our Customer Care team is supported and empowered to be the best people to people, and we will have your back every step of the way. With a focus on compassion, real solutions, and customer-centricity, we are changing banking for good.

More Than Just Training, More About You

At arenaflex, we invest heavily in both formal and informal learning development opportunities. Through our training programs and your day-to-day work, you will find that successful associates will:

• Demonstrate ability and willingness to learn, strong attention to detail, positive attitude, and ability to be flexible and embrace change
• Demonstrate a strong customer focus rooted in empathy
• Communicate effectively with peers, management, and customers
• Exercise good judgment and independent decision-making skills
• Demonstrate exceptional listening, questioning, call control, and de-escalation techniques
• Be proactive, have effective time management, and organizational skills
• Display dependability with a solid attendance record
• Maintain sufficient reliable private internet connection, not supplied by use of cellular data (Not a hot spot)

Compensation and Benefits

* Competitive hourly rate of $21 per hour

• Comprehensive benefits package, including medical, dental, vision, prescription coverage, flexible schedule options, paid time off, wellbeing offerings, tuition reimbursement, paid training and development, flexible spending account, life insurance, disability insurance, 401 K, and stock purchase plan

Schedule Offerings

* Sunday through Thursday, 2:00 PM - 11:00 PM EST

• Tuesday through Saturday, 2:00 PM - 11:00 PM EST (schedules are adjusted per time zone and are first come, first served)

Work from Home Technology Requirements

* Secure home office environment that is free from background noise and distractions

• Reliable private internet connection that is not supplied via cellular data or hotspot is required
• Private network that is password protected, where you have ownership or line of sight to every device on the network
• Internet service must be provided by Cable or Fiber Internet Service Providers (ISP)
• Hotspots and satellite services are prohibited and do not meet performance criteria required for optimal agent/customer interactions
• ISP download speeds on VPN must be at least 5Mbps, with 10+ Mbps preferred

Work from Home Location Requirements

* This role is 100% work from home

• We are unable to consider applicants who do not meet the required arenaflex Work at Home compatible internet access or who live in the states of California, Hawaii, or US territories
• Work from home U.S. based associates are not permitted to work internationally, outside of the continental United States (i.e. Hawaii or U.S. Territories), or California

Basic Qualifications

* High school diploma, GED or equivalent certification

• At least 2 years customer service experience or 2 years of call center experience

Preferred Qualifications

* At least 1 year of Financial Services experience or Banking experience

Why Join arenaflex?

* Be part of a dynamic team that is changing the face of banking

• Enjoy a comprehensive benefits package, including medical, dental, vision, prescription coverage, flexible schedule options, paid time off, wellbeing offerings, tuition reimbursement, paid training and development, flexible spending account, life insurance, disability insurance, 401 K, and stock purchase plan
• Have the opportunity to grow and develop your skills through our training programs and day-to-day work
• Work from home in a secure and comfortable environment
• Be part of a company that values diversity and inclusion in the workplace

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application through our website or through the link below. Apply To This Job

Equal Opportunity Employer

arenaflex is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law.

Accommodations

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact arenaflex Recruiting at 1-800-304-9102 or via email at [email protected]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Apply for this job