Customer Care Expert - Enterprise at arenaflex

Are you ready to join a dynamic team that's revolutionizing the restaurant industry? Do you have a passion for delivering exceptional customer experiences? Look no further than arenaflex, the leading provider of restaurant technology solutions. We're seeking a highly skilled Customer Care Expert - Enterprise to join our team and help us continue to innovate and grow.

About arenaflex

arenaflex is a cutting-edge technology company that's dedicated to helping restaurants adapt, take control, and get back to what they do best: building the businesses they love. Our platform is designed to help restaurants streamline their operations, improve customer engagement, and increase revenue. With a focus on innovation and customer satisfaction, we're committed to helping our clients succeed in an ever-changing industry.

The Role

As a Customer Care Expert - Enterprise at arenaflex, you'll be part of our award-winning technical support team, delivering expert-level support to our large client brands. You'll work closely with corporate restaurant teams, national franchises, and international locations, providing answers to incoming customer questions from multiple channels, including phone, chat, and email. Your goal will be to resolve complex customer inquiries, increase customer satisfaction, and provide a top-tier customer experience.

Responsibilities

* Communicate and collaborate effectively with our Enterprise customers, resolving complex customer inquiries and increasing customer satisfaction.

• Perform thorough troubleshooting and probing analysis with the customer regarding hardware, software, general billing inquiries, payment processing, and networking.
• Update and maintain accurate customer records in Salesforce, analyzing customer data to identify performance trends and analytics to improve customer experience.
• Deliver a top-tier customer experience over the phone through creative problem-solving and consistent probing, crafting accurate and timely outcomes for arenaflex customers.
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes, and providing accurate time estimates for next steps.

Requirements

* 2+ years of experience in a Technical Support role, responsible for customer satisfaction and championing the customer experience.

• Ability to perform root cause analysis to understand unique situations and deliver solutions.
• Success operating independently and navigating competing priorities in a constantly changing environment.
• Excellent communication, organizational, and influencing skills.

Nice to Haves

* Business-to-business technical support experience.

• Possess a high level of product knowledge of POS hardware, including the function of different devices and how they operate in a restaurant environment.
• Open to schedules that may include weekends, holidays, and nights.

Our Total Rewards Package

At arenaflex, we believe that our employees are our secret ingredient. That's why we offer a comprehensive total rewards package that goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet our team members' changing needs. Our package includes:

• Competitive hourly rate: $25.00/hour
• Comprehensive training program, including 10 weeks of onsite training
• Hybrid work model, with the option to work from home or in our office
• Flexible scheduling, including weekends and holidays
• Opportunities for career growth and professional development
• Access to our employee assistance program, including mental health resources and financial planning tools
• Discounts on arenaflex products and services
• And more!

Diversity, Equity, and Inclusion

At arenaflex, we're committed to creating an inclusive and equitable work environment that values diversity and promotes opportunities for all. We believe that our employees are our greatest asset, and we're dedicated to providing a workplace that's free from bias and discrimination. We're proud to be an equal opportunity employer and welcome applications from diverse candidates.

How to Apply

If you're passionate about delivering exceptional customer experiences and want to join a dynamic team that's revolutionizing the restaurant industry, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to our online application portal. We can't wait to hear from you!

Equal Employment Opportunity

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating an inclusive and equitable work environment that values diversity and promotes opportunities for all. If you need an accommodation to access the job application or interview process, please contact us at [insert contact information]. Apply for this job