Experienced Customer Service Representative – Dispatcher in Macomb, MI at arenaflex

Join arenaflex, a rapidly growing and innovative company in the plumbing and sewer service industry, as we seek an experienced Customer Service Representative – Dispatcher to join our team in Macomb, MI. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, dispatching technicians to service calls, and maintaining the highest level of organization and quality in our operations.

About arenaflex

arenaflex is a leading provider of plumbing and sewer services in Macomb, MI, with a reputation for excellence and customer satisfaction. Our team is dedicated to providing top-notch service to our customers, and we are committed to creating a positive and supportive work environment for our employees. As a company, we value innovation, teamwork, and customer satisfaction, and we are always looking for talented individuals who share these values.

Responsibilities

As a Customer Service Representative – Dispatcher, you will be responsible for:

• Providing friendly and enthusiastic service to customers and company departments, offering guidance and support as needed
• Scheduling appointments and dispatching technicians to service calls using our GPS software program
• Maintaining accurate and up-to-date records and data, including spreadsheet information
• Answering multi-line telephone system and responding to customer inquiries
• Assisting with general office and administrative functions, including filing, faxing, marketing, and cold calling customers
• Working in a fast-paced environment and prioritizing tasks to meet deadlines
• Collaborating with other team members to achieve common goals and objectives

Requirements

To be successful in this role, you will need:

• 1-2 years of experience in customer service or a related field
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and prioritize tasks to meet deadlines
• Strong organizational and time management skills
• Proficiency in GPS software programs and other technology tools
• High school diploma or equivalent required; associate's or bachelor's degree preferred
• Ability to work a flexible schedule, including evenings and weekends
• Reliable transportation and a valid driver's license

Preferred Qualifications

* Experience in the plumbing and sewer service industry

• Knowledge of plumbing and sewer systems and regulations
• Certification in customer service or a related field
• Bilingual or multilingual skills
• Experience with marketing and sales

Skills and Competencies

To succeed in this role, you will need to possess the following skills and competencies:

• Excellent communication and interpersonal skills
• Strong organizational and time management skills
• Ability to work in a fast-paced environment and prioritize tasks to meet deadlines
• Proficiency in GPS software programs and other technology tools
• Strong problem-solving and analytical skills
• Ability to work collaboratively with other team members
• Strong customer service skills and a commitment to customer satisfaction

Career Growth Opportunities and Learning Benefits

arenaflex is committed to the growth and development of our employees. As a Customer Service Representative – Dispatcher, you will have opportunities to:

• Develop your skills and knowledge in customer service, dispatching, and technology
• Take on additional responsibilities and challenges as you grow in your role
• Participate in training and development programs to enhance your skills and knowledge
• Collaborate with other team members to achieve common goals and objectives
• Contribute to the success of our company and make a positive impact on our customers and community

Work Environment and Company Culture

arenaflex is a dynamic and fast-paced work environment that values innovation, teamwork, and customer satisfaction. As a Customer Service Representative – Dispatcher, you will be part of a close-knit team that is dedicated to providing exceptional service to our customers. Our company culture is built on the following values:

• Customer satisfaction: We are committed to providing top-notch service to our customers and exceeding their expectations.
• Teamwork: We believe that collaboration and teamwork are essential to achieving our goals and objectives.
• Innovation: We are always looking for new and innovative ways to improve our services and operations.
• Quality: We are committed to maintaining the highest level of quality in our operations and services.
• Integrity: We operate with integrity and honesty in all our interactions with customers, employees, and partners.

Compensation and Benefits

arenaflex offers a competitive compensation package that includes:

• Hourly rate: $15.00 - $17.00 per hour, depending on experience
• Bonus based on performance
• Company parties and social events
• Competitive salary
• Dental insurance
• Employee discounts
• Flexible schedule
• Free food and snacks
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Training and development programs

How to Apply

If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, please submit your application, including your contact information, to [insert contact email or online application portal]. We look forward to hearing from you! Apply for this job