Experienced Customer Service Representative/Dispatcher – Residential HVAC and Plumbing Services

At arenaflex, we're dedicated to creating comfort through indoor heating and air conditioning. Founded in 1979, we've grown from a small family-owned service business to a leading Northern Virginia residential and commercial HVAC and Plumbing contractor. Our commitment to exceptional customer service has earned us a reputation for reliability, expertise, and a passion for delivering unparalleled comfort solutions. We're seeking an experienced Customer Service Representative/Dispatcher to join our team in Manassas, VA. As a key member of our dispatch team, you'll be responsible for handling inbound phone calls, scheduling service and maintenance for our Residential Department, and maintaining a positive team atmosphere with all members of the dispatch team.

Job Responsibilities:

* Handle inbound phone calls for scheduling service and maintenance for our Residential Department

• Maintain our customer database, ensuring accurate and up-to-date information
• Make daily outbound phone calls to customers and technicians to confirm appointments and resolve any issues
• Route technicians based on location, ensuring timely and efficient service delivery
• Collaborate with the dispatch team to ensure seamless communication and a positive customer experience
• Participate in ongoing training and professional development to enhance your skills and knowledge
• Work closely with the Residential Department to resolve customer complaints and concerns

Schedule:

* Wednesday: In-office work at our Chantilly location from 8:00 AM to 5:00 PM (with a one-hour lunch break)

• Monday-Friday: Remote work from home from 8:00 AM to 5:00 PM (with a one-hour lunch break) (not on Wednesday)

Qualifications:

* Previous call center experience (at least 1 year)

• Ability to type at a speed of approximately 70 words per minute
• Excellent communication and interpersonal skills
• Ability to handle high call volumes and work under pressure
• Familiarity with main cities and locations in Northern Virginia
• Ability to accurately document information into our customer database (Service Titan)
• Strong problem-solving and conflict resolution skills

Remote Work Requirements:

* High-speed internet connection

• Quiet workspace with minimal background noise
• arenaflex will provide a laptop and cell phone, but you must provide your own equipment and ensure a reliable internet connection

Benefits and Culture:

* Comprehensive medical, dental, vision, STD, LTD, and life insurance package

• 401(k) retirement plan with company match
• 7 paid holidays per year
• Paid vacation and personal days
• Ongoing education and training opportunities
• Collaborative and supportive work environment
• Recognition and rewards for outstanding performance

What We Offer:

* Competitive salary and benefits package

• Opportunities for career growth and professional development
• Collaborative and supportive work environment
• Recognition and rewards for outstanding performance
• Ongoing education and training opportunities

How to Apply:

If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications. We can't wait to hear from you!

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