Experienced Temporary Customer Service Professional I – Health Insurance and Medicare Support

At arenaflex, we're on a mission to make healthcare easier and lives better. As a Temporary Customer Service Professional I, you'll be an integral part of our dedicated team of Customer Service Professionals (CSPs) who are passionate about serving others and making a difference in the lives of our members. If you're a people person with a knack for problem-solving, excellent communication skills, and a passion for learning, we want to hear from you.

About arenaflex

arenaflex is a purpose-driven, award-winning company built on trust and innovation. With a 100+ year history, we've established ourselves as a leader in the healthcare industry, committed to providing person-focused care and innovative solutions. Our caring and supportive colleagues are the best and brightest in the industry, working together to transform healthcare and make a positive impact on our communities.

The Role

As a Temporary Customer Service Professional I, you'll be the face of arenaflex, serving as a guide and advocate for our members. You'll be responsible for providing accurate, compliant information to callers, answering questions about benefits, claims, and eligibility, and advocating for our members in a professional and empathetic manner. You'll also be expected to:

• Serve as a bridge between arenaflex and our members, providers, and other healthcare professionals
• Answer incoming calls on recorded lines, providing guidance and resources as needed
• Advocate for our members, tracking down answers to tricky questions and seeking support when needed
• Prioritize caller satisfaction while representing arenaflex's mission and values
• Collaborate with colleagues to improve skills and capabilities
• Stay up-to-date on products, regulations, and industry developments

What You Bring to arenaflex

* High school diploma or equivalent

• 6 months of customer service call center experience, or equivalent combination of education and experience
• Proficient PC skills and ability to navigate multiple applications while on calls
• Ability to apply mathematical concepts and calculations
• Excellent multitasking skills under pressure
• Resilience, patience, and a positive attitude in the face of challenges
• Clear, concise, and empathetic demeanor while responding to inquiries and requests
• Proactive problem-solving skills and a knack for asking insightful questions to clarify callers' needs
• Sound decision-making and flexibility in a fast-paced environment
• Willingness to learn and adapt to changes in products and regulations and integrate feedback to improve skills and capabilities
• Ability to handle sensitive and confidential information with discretion

Preferred Qualifications

* Knowledge of medical terminology and coding

What You'll Do at arenaflex

* Serve as your callers' guide and advocate, tackling tricky issues and answering questions about benefits, claims, and eligibility

• Roll up your sleeves and do the necessary research to find answers when you don't have them
• Bring a positive and professional approach to providing every caller with accurate, compliant information
• Tailor your communications to meet each caller's unique needs
• Stay one step ahead by spotting and addressing potentially difficult issues before they arise
• Prioritize caller satisfaction while representing arenaflex's mission and values
• Seek opportunities to collaborate and improve your skills through feedback and learning

Your Work Environment

* May be required to work overtime

• May be required to work outside normal hours
• Required to have high-speed internet connection
• Private, distraction-free workspace

Compensation and Benefits

* Starting hourly wage: $19.75 - $23.00/hour, depending on candidate's geographic location and experience

• This is a temporary position and, as such, is not eligible for benefits

Why Join the arenaflex Team?

* Work alongside diverse teams building cutting-edge solutions to transform healthcare

• Earn a competitive salary and enjoy generous benefits while doing work that changes lives
• Grow your career with a company committed to helping you succeed
• Give back to your community by participating in arenaflex-supported outreach programs
• Connect with colleagues who share similar interests and backgrounds through our employee resource groups

Equal Opportunity Employer

arenaflex is an Equal Opportunity employer dedicated to a drug and tobacco-free workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, age, sex, sexual orientation, gender identity, disability, protected veteran status, or any other status protected by law.

Accommodation Requests

If you need accommodation for any part of the application process because of a medical condition or disability, please email [insert email address]. Information about how arenaflex collects, uses, and discloses information is available in our [insert link to arenaflex's privacy policy].

Apply Now!

Ready to join our team and make a difference in the lives of our members? Apply now for the Temporary Customer Service Professional I role at arenaflex! Apply for this job