Experienced Full Stack Customer Service Administrator – All-on-Four/Full-Arch Dental Solutions
At arenaflex, we're revolutionizing the dental industry with cutting-edge solutions and unparalleled customer service. As a Full Stack Customer Service Administrator, you'll play a pivotal role in ensuring seamless communication and operational efficiency between dental professionals, labs, and patients. If you're passionate about delivering exceptional customer experiences and have a knack for problem-solving, we want to hear from you!
Job Overview
The All-on-Four/Full-Arch Dental Patient Doctor Coordinator Administrator is responsible for bridging the gap between oral healthcare providers and the internal dental lab team. This role focuses on high-quality product lifecycle management and customer satisfaction, ensuring the seamless production and delivery of all-on-four/full-arch dental solutions.
Key Responsibilities
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Product Lifecycle Management
* Oversee the end-to-end lifecycle of full-arch dental products, ensuring timely progress through the design, milling, and finishing phases.
- Track and report the status of cases at each stage within the lab using internal systems and protocols.
- Utilize software to manage case tracking and digital records of case progress and dentist/surgeon interactions.
Software Utilization
* Efficiently operate and manage case tracking through Magic Touch software.
- Maintain accurate digital records of case progress and dentist/surgeon interactions.
Doctor and Surgeon Onboarding
* Facilitate the onboarding process for dentists and oral surgeons into the lab's portal system.
- Provide technical support and training to ensure optimal use of the portal.
Internal Case Tracking
* Monitor cases internally, coordinating workflows between departments such as Exocad Design, milling, and finishing to meet deadlines and quality standards.
- Proactively identify and resolve potential bottlenecks or issues in the production pipeline.
Communication and Relationship Management
* Maintain constant communication with doctors and dental office staff to update them on case statuses, address inquiries, and provide guidance.
- Serve as the primary point of contact for escalations or concerns, ensuring all parties remain informed and aligned.
Skills and Qualifications
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Technical Skills
* Proficiency in Magic Touch software, familiarity with Exocad Design workflows, and an understanding of milling and finishing processes in dental labs.
Communication
* Exceptional written and verbal communication skills to manage relationships with medical professionals and lab technicians.
Organizational Abilities
* Strong multitasking and time management skills to handle case tracking and workflow coordination efficiently.
Problem-solving
* Ability to troubleshoot issues in product lifecycle stages and propose timely solutions.
Customer Service Orientation
* Dedicated to providing a positive and professional experience for all stakeholders.
Working Conditions
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Environment
* Office-based with virtual or text chat-based communication with dentists and oral surgeons.
Schedule
* Full-time, with the flexibility needed to address urgent cases or escalations.
Why Join arenaflex?
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Career Growth Opportunities
* arenaflex offers a dynamic and supportive environment that fosters growth and development.
Learning Benefits
* Stay up-to-date with the latest industry trends and technologies through ongoing training and professional development opportunities.
Work Environment and Company Culture
* Collaborative and inclusive team environment that values diversity and promotes work-life balance.
Compensation, Perks, and Benefits
* Competitive salary range of $27-$29 per hour, plus additional benefits and perks.
How to Apply
If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! Apply for this job