Experienced Customer Service Representative - Medical Billing Customer Service Call Center Representative - Iowa - arenaflex (Remote)
At arenaflex, we're committed to delivering exceptional patient care and experiences. As a leading healthcare provider, we're seeking a highly skilled and compassionate Customer Service Representative to join our team. As a Medical Billing Customer Service Call Center Representative, you'll play a vital role in ensuring our patients receive timely, accurate, and professional follow-up and resolution to their billing inquiries, complaints, and issues.
About arenaflex
arenaflex is a not-for-profit, Catholic healthcare system that serves millions of patients across the nation. Our commitment to diversity, equity, and inclusion is at the heart of everything we do. We believe that a diverse and inclusive workforce provides the most accessible and equitable care for those we serve. As an Equal Opportunity Employer, we welcome applicants from all backgrounds and perspectives.
Job Summary
As a Customer Service Representative, you'll be responsible for handling various self-pay and insurance billing and collection inquiries, requests, and related functions as part of the revenue cycle process. You'll assist patients in resolving billing issues, set up payment plans, and respond to complaints, problems, and general inquiries in a timely, responsive, and efficient manner. Your exceptional communication and problem-solving skills will ensure that our patients receive the highest level of care and satisfaction.
Key Responsibilities
* Handle customer service activities, including responding to billing inquiries, resolving complaints, and setting up payment plans
- Assist patients in resolving billing issues, including explaining complex medical billing and insurance concepts
- Provide detailed documentation and reports of customer complaints, issues, interactions, actions taken, and results in appropriate systems
- Track trends of customer service encounters and recommend resolutions for issues and findings for the supervisor
- Resolve independently or escalate issues affecting customer complaints and issues to the Supervisor Customer Service
- Perform communication and follow-up processes related to customer service and ensure such activities are submitted timely, tracked, trended, and reported to key stakeholders
- Maintain a working knowledge of applicable Federal, State, and local laws and regulations, arenaflex's Integrity and Compliance Program, and Code of Conduct
Essential Qualifications
* High school diploma or Associate's degree in Accounting or Business Administration or related field
- At least one (1) year of experience and relevant knowledge of revenue cycle functions and systems working within a hospital or clinic environment, a health insurance company, managed care organization, or other healthcare financial service setting
- Previous service/call center experience with the ability to respond to customer inquiries and expectations in a highly efficient and effective manner
- Excellent verbal and written communication skills and organizational abilities
- Strong interpersonal skills in interacting with internal and external customers, including the ability to interpret customer requirements and recommend appropriate actions to satisfy customer needs
- Accuracy, attention to detail, and time management skills
- Ability to work independently and operate keyboard and telephone effectively
- Basic understanding of Microsoft Office, including Outlook, Word, PowerPoint, and Excel
Preferred Qualifications
* Completion of regulatory/mandatory certifications and skills validation competencies
- Experience in a complex, multi-site environment
- Ability to work in a collaborative, shared leadership environment
- Personal presence characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of arenaflex
Work Environment and Culture
* This position operates in a typical office environment with a collaborative and supportive team
- The area is well-lit, temperature-controlled, and free from hazards
- Incumbent communicates frequently, in person and over the phone, with people in all locations on product support issues
- Manual dexterity is needed to operate a keyboard
- Hearing is needed for extensive telephone and in-person communication
- The environment requires the ability to concentrate, meet deadlines, work on several projects at the same time, and adapt to interruptions
Compensation and Benefits
* Competitive salary range: $18.8367-$28.2551
- Comprehensive benefits package, including medical, dental, and vision insurance
- 401(k) retirement plan with company match
- Paid time off and holidays
- Opportunities for professional growth and development
How to Apply
If you're passionate about delivering exceptional patient care and experiences, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you!
Equal Employment Opportunity
arenaflex is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law. Apply for this job