Experienced Customer Service Representative – Part Time Flexible Schedule

At arenaflex, we're committed to delivering exceptional customer experiences that exceed our customers' expectations. As a Customer Service Representative, you'll play a vital role in ensuring our customers receive the highest level of service and support. We're seeking a highly motivated and customer-focused individual to join our team in Elkhart, IN.

About arenaflex

arenaflex is a leading manufacturer of high-quality products, and we're proud to be a part of the LEER Group. Our company culture is built on a foundation of innovation, teamwork, and customer satisfaction. We're dedicated to providing our employees with a supportive and inclusive work environment that fosters growth and development.

Job Summary

As a Customer Service Representative, you'll be responsible for providing exceptional customer service to our clients, resolving issues, and ensuring customer satisfaction. This is a part-time position offering a flexible work schedule, with the potential to move to full-time. We're looking for a self-starter with excellent communication skills, problem-solving abilities, and a passion for delivering outstanding customer experiences.

Responsibilities

* Answer customer calls in a timely and efficient manner, resolving issues and providing solutions

• Follow up with customers to ensure satisfaction and resolve any ongoing issues
• Process orders and shipments, ensuring accurate and timely delivery
• Provide quotes and prices to customers, following company guidelines
• Sell additional merchandise to customers, meeting sales targets
• Maintain accurate records and notes of customer interactions, sales, and orders
• Collaborate with sales and internal teams to resolve customer issues and improve customer satisfaction
• Perform administrative duties as required, including data entry and record-keeping
• Develop and maintain relationships with customers to drive high customer satisfaction

Characteristics and Skills

* Excellent written and verbal communication skills, with a positive attitude

• Strong problem-solving skills, with the ability to think critically and creatively
• High attention to detail and accuracy, with a focus on quality service
• Superior organizational skills, with the ability to multitask and prioritize tasks effectively
• Ability to build relationships with customers, driving high customer satisfaction
• Effective presentation skills, with the ability to communicate complex information clearly
• Mature judgment and decision-making ability, with a focus on customer satisfaction
• Ability to work independently, with a hands-on approach and self-motivation
• Proficient in Microsoft Office and related software packages
• Basic computer skills, with the ability to accurately type 45 words per minute

Educational and Other Requirements

* 2-4 years prior customer service experience

• High School diploma or general education degree (GED) required; college equivalent a plus
• Pick-up truck industry product knowledge a plus
• Proficient in Microsoft Office and related software packages
• AS 400, JD Edwards experience helpful but not necessary
• Basic computer skills required

Work Environment and Culture

* arenaflex is a dynamic and fast-paced work environment, with a focus on customer satisfaction and employee growth

• Our company culture is built on a foundation of innovation, teamwork, and customer satisfaction
• We offer a supportive and inclusive work environment, with opportunities for professional development and growth
• Our team is passionate about delivering exceptional customer experiences, and we're committed to making a positive impact in our community

Compensation, Perks, and Benefits

* Competitive hourly rate

• Opportunities for professional growth and development
• Flexible work schedule, with the potential to move to full-time
• Comprehensive benefits package, including health, dental, and vision insurance
• Paid time off and holidays
• Access to training and development programs, to enhance your skills and knowledge

How to Apply

If you're a motivated and customer-focused individual, with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! Join our team at arenaflex and be a part of delivering exceptional customer experiences that exceed our customers' expectations. Apply for this job