Experienced Full Stack Customer Retention Specialist – Remote Customer Service Representative
At arenaflex, we are committed to empowering our employees with the support and opportunities they need to succeed at every stage of their career. We take pride in fostering a caring and innovative culture that enables us to collectively grow and overcome challenges in a connected, collaborative, and mutually respectful environment that calls us to Make Tomorrow Better.
Role Overview
Could you be our next Customer Retention Representative? arenaflex is looking for an experienced Customer Retention Representative to join the team! In this role, you will be responsible for conserving business on behalf of the Company. You’ll be a vital part of a dedicated, professional team. Representatives play a key role in ensuring that customers who call in with the intention of canceling are provided assistance in understanding the importance of keeping their coverage, as well as providing policy maintenance.
What You Will Do
As a Customer Retention Representative, you will be responsible for handling inbound and outbound telephone calls with customers who are calling to cancel their insurance coverage and/or place calls to current policyholders regarding coverage, premium due, as well as other policy information. You will answer questions about policy benefits and premiums and accurately document the information on the appropriate database.
What You Can Bring
To be successful in this role, you will need to possess the following skills and qualifications:
- High school diploma or GED
- Customer service experience
- Excellent oral and written communication
- Superior customer service skills required – friendly, efficient, good listener
- Proficient use of the computer, keyboard functions, and Microsoft Excel
- Ability to work under pressure and multi-task
- Excellent organization and time management skills
- Must be detail-oriented with the ability to analyze information and make logical conclusions
- Have a desire to learn and grow within the Company
- Must type 30 words per minute, pre-employment assessment required
How arenaflex Will Support You
Looking to continue your career in an environment that values your contribution and invests in your growth? We've curated a benefits package that helps to ensure that you don’t just work, but thrive at arenaflex:
- Competitive compensation is designed to reflect your expertise and contribution
- Comprehensive health, dental, and vision insurance plans because your well-being is fundamental to your performance
- Robust life insurance benefits and retirement plans, including company-matched 401k and pension plan
- Paid holidays and time off to support a healthy work-life balance
- Parental leave to help our employees welcome their new additions
- Subsidized all-in-one subscriptions to support your fitness, mindfulness, nutrition, and sleep goals
- Company-paid counseling for assistance with mental health, stress management, and work-life balance
- Continued education reimbursement eligibility and company-paid FLMI and ICA courses to grow your career
- Discounted Texas Rangers tickets for a proud visit to Globe Life Field
Opportunity Awaits!
Invest in your professional legacy, realize your path, and see the direct impact you can make in a workplace that celebrates and harnesses your unique talents and perspectives to their fullest potential. At arenaflex, your voice matters.
Required Skills
* Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment
- Strong problem-solving and analytical skills
- Proficient in Microsoft Office and other software applications
- Ability to work independently and as part of a team
Required Experience
* 1-2 years of customer service experience
- Experience in a sales or insurance-related field
- Proven track record of success in a customer-facing role
Expected Salary
* Competitive salary based on experience
Location
* Remote work from home position
How to Apply
If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, please apply now! Apply for this job