Experienced Customer Service Coordinator – Operations & Fleet Maintenance Support

At arenaflex, we're committed to building a team of dedicated professionals who share our passion for delivering exceptional customer experiences. As a Customer Service Coordinator, you'll play a vital role in supporting our shop management process, ensuring timely customer communications, and driving improvement in customer satisfaction scores. If you're motivated, coachable, and eager to develop your operations and fleet maintenance background, we invite you to join our dynamic team.

About arenaflex

arenaflex is a leading provider of transportation and logistics solutions, with a strong commitment to culture, integrity, and family values. We're proud to have been recognized as a "Best Place to Work" by Women in Trucking and one of Fortune Magazine's "Best Companies to Work For." Our team is empowered to develop their careers, with opportunities for growth and advancement based on performance.

Job Summary

As a Customer Service Coordinator, you'll be responsible for supporting the shop management process through timely customer communications and scheduling, inventory ordering and stocking, repair follow-up, and maintenance file management. You'll work closely with our management team to enhance branch productivity, improve customer satisfaction, and contribute to cost containment through effective inventory planning and warranty management.

Key Responsibilities

* Improve the quality and consistency of customer communications and meet customer expectations

• Perform customer relationship activities, including customer interface, issue resolution, and customer satisfaction
• Execute customer communication protocol pertaining to PM scheduling and follow-up, breakdowns, and vehicle status updates
• Enhance branch productivity through effective work scheduling and planning
• Create repair order tasks and update work planning sheets
• Review maintenance reports to identify and schedule preventative maintenance, repair campaigns, and vehicles requiring follow-up
• Coordinate with rental counter to identify repair requirements, available substitute units, and vehicle wash requirements
• Coordinate outside repair with vendors and customers
• Provide a resource that allows the management team to effectively manage shop operations
• Contribute to cost containment through effective inventory planning and warranty management
• Execute parts inventory management processes, including conducting physical inventory, parts ordering, receiving, stocking, managing purchase orders, and parts invoice coordination
• Make recommendations on min-max levels to the inventory planning team
• Manage parts obsolescence
• Ship warranty and return parts
• Organize and ensure cleanliness in the parts room
• Effectively handle all incoming shop calls
• Perform clerical duties within the shop operations, including vehicle maintenance files
• Process all Account Payable
• Create repair orders for technicians

Essential Qualifications

* High school diploma or equivalent required

• Five (5) years or more customer service experience with issue resolution required
• Strong computer skills, including spreadsheets and word processing software, advanced required
• Detail-oriented with excellent follow-up practices
• Strong verbal and written communication skills
• Ability to apply effective phone skills
• Capable of multi-tasking, highly organized, with excellent time management skills
• Flexibility to operate and self-driven to excel in a fast-paced environment
• Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)
• Ability to work independently and as a member of a team

Preferred Qualifications

* Experience in transportation and logistics industry

• Knowledge of fleet maintenance and repair processes
• Familiarity with inventory management and parts ordering processes
• Strong analytical and problem-solving skills

Skills and Competencies

* Excellent communication and interpersonal skills

• Strong organizational and time management skills
• Ability to work in a fast-paced environment with multiple priorities
• Strong analytical and problem-solving skills
• Ability to create and maintain professional relationships within all levels of the organization
• Ability to work independently and as a member of a team
• Strong computer skills, including spreadsheets and word processing software

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees develop their careers and achieve their goals. As a Customer Service Coordinator, you'll have opportunities for growth and advancement based on performance, including:

• Opportunities for advancement to Ops Supervisor or other leadership roles
• Training and development programs to enhance your skills and knowledge
• Mentorship and coaching from experienced professionals
• Opportunities for professional certification and education assistance

Work Environment and Company Culture

arenaflex is proud to offer a dynamic and inclusive work environment that values diversity, equity, and inclusion. Our team is passionate about delivering exceptional customer experiences and is committed to making a positive impact in our communities. As a Customer Service Coordinator, you'll be part of a collaborative and supportive team that is dedicated to excellence.

Compensation, Perks, and Benefits

arenaflex offers a comprehensive compensation package, including:

• Competitive hourly rate: $24 per hour
• Comprehensive health and welfare benefits, including medical, prescription, dental, vision, life insurance, and disability insurance options
• Paid time off for vacation, illness, bereavement, family, and parental leave
• Tax-advantaged 401(k) retirement savings plan
• Opportunities for professional development and education assistance
• Recognition and rewards for outstanding performance

How to Apply

If you're motivated, coachable, and eager to develop your operations and fleet maintenance background, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to [insert contact information]. We look forward to hearing from you!

Equal Opportunity Employer

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive, respectful, and free from discrimination. Apply for this job