Experienced Licensed Customer Service Representative – Insurance Industry Expert

Join arenaflex, a leading insurance agency in Cooper City, FL, as we seek an exceptional Licensed Customer Service Representative to join our dynamic team. As a key member of our service department, you will be the first point of contact for our clients, providing world-class service and support to help them navigate their insurance needs.

About arenaflex

arenaflex is a premier insurance agency located in Cooper City, Florida, with a rich history of providing exceptional service to our clients. With nearly 35 years of experience, we have established ourselves as a trusted partner in the community, helping our customers protect their most valuable assets and plan for their financial future. Our agency is dedicated to investing in and developing a fun, coachable environment where you can learn, grow, and take your career to new heights.

Total Compensation Package

We offer a competitive total compensation package, including:

• Annual Base Salary: $40,000 - $50,000 per year
• Commission and Bonus Opportunities
• Paid Time Off (PTO)
• Simple IRA
• Health Insurance
• Dental Insurance
• Vision Insurance
• Hands-on Training
• Mon-Fri Schedule
• Career Growth Opportunities
• Fun and Friendly Work Environment

Responsibilities

As a Licensed Customer Service Representative, you will be responsible for:

• Answering phones and greeting walk-in clients with a polite and professional manner
• Assisting current customers with service-related tasks, including but not limited to processing payments, making changes to existing policies, troubleshooting billing questions, and assisting with the claims process
• Assisting the sales team to ensure a seamless and positive customer experience
• Having an upbeat, positive, and enthusiastic attitude
• Asking each customer for referrals and recommendations
• Treating each customer contact as a cross and up-sell opportunity, including financial products (commissions available for any sales completed by the CSR!)
• Maintaining client relationships with follow-up phone calls
• Scheduling appointments for sales staff to meet prospective customers
• Managing and maintaining a positive office environment and performing any other office-related tasks

Requirements

To be successful in this role, you will need:

• A valid Property & Casualty Insurance License
• A minimum of 1 year of P&C Industry Experience
• A proven track record of dependability and reliability, showing up to work as scheduled, on time
• A desire to educate others on insurance, including how and why it's important to have the proper coverage
• An upbeat, positive, and enthusiastic attitude
• Great self-starter skills with a sense of urgency
• Ability to create relationships from a cold start and handle customer rejection
• Ability to answer prospective clients' questions efficiently and effectively
• Proficiency in multi-tasking, follow-through, and follow-up
• Excellent Communication/Interpersonal skills

Skills and Competencies

To excel in this role, you will need to possess:

• Strong communication and interpersonal skills
• Ability to work in a fast-paced environment with multiple priorities
• Excellent problem-solving and analytical skills
• Ability to work independently and as part of a team
• Strong organizational and time management skills
• Proficiency in Microsoft Office and other software applications

Career Growth Opportunities

arenaflex is committed to investing in our employees' growth and development. As a Licensed Customer Service Representative, you will have opportunities to:

• Develop your skills and knowledge in the insurance industry
• Take on new challenges and responsibilities
• Participate in training and development programs
• Collaborate with our sales team to drive business growth
• Contribute to the success of our agency and our clients

Work Environment and Company Culture

arenaflex is a fun and friendly work environment where you can learn, grow, and take your career to new heights. Our agency is dedicated to providing a supportive and inclusive culture that values diversity, equity, and inclusion. We offer a range of benefits and perks, including:

• Flexible work arrangements
• Professional development opportunities
• Recognition and rewards for outstanding performance
• Opportunities for career advancement
• A fun and supportive work environment

How to Apply

If you are a motivated and customer-focused individual with a passion for the insurance industry, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications for the role. We look forward to hearing from you!

Contact Information

arenaflex Cooper City, FL [insert contact information]

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive, respectful, and free from discrimination. Apply for this job