Experienced Bilingual Customer Service Representative – Delivering Exceptional Experiences for arenaflex Customers
At arenaflex, we're passionate about providing top-notch customer service that exceeds expectations. As a Bilingual Customer Service Representative, you'll play a vital role in delivering an exceptional experience for our customers, helping them navigate our products and solutions with ease. If you're a people person with a passion for customer service, we want to hear from you!
About arenaflex
arenaflex is a family-owned company and North America's leading distributor of shipping, industrial, and packaging materials. With over 9,000 employees across 13 locations, we're committed to providing the best possible products and services to our customers. Our company culture is built on a foundation of teamwork, innovation, and a passion for delivering exceptional results.
Job Summary
As a Bilingual Customer Service Representative, you'll be responsible for processing customer orders and inquiries in a collaborative call center using world-class technology. You'll communicate with customers over phone, email, and chat, helping them navigate our website and online ordering system. You'll also become a product and solutions expert, equipped to answer product, pricing, and shipping questions quickly and confidently.
Key Responsibilities
* Process customer orders and inquiries in a collaborative call center using world-class technology
- Communicate with customers over phone, email, and chat
- Help customers navigate arenaflex's website and online ordering system
- Become a product and solutions expert, equipped to answer product, pricing, and shipping questions quickly and confidently
- Collaborate with team members to resolve customer issues and provide exceptional service
Minimum Requirements
* High school diploma or equivalent; Bachelor's degree preferred
- Prior customer service experience is a plus, but we'll train you to provide legendary service for our customers!
- Bilingual (English / Spanish) - fluent in both verbal and written forms
Benefits
* Complete health insurance coverage and 401(k) with 6% employer match that starts day one!
- Multiple bonus programs
- Paid holidays and generous paid time off
- Tuition Assistance Program that covers professional continuing education
- Employee Perks:
+ Best-in-class, clean, modern facilities + First-class fitness center and beautifully maintained walking paths
Work Environment and Company Culture
* Our Texas Branch is located at 2600 Rental Car Drive, DFW Airport, TX 75261
- Hours: Training Shift is Monday - Friday, 8:30 AM to 5 PM - after training, your shift will be Monday - Friday, 12:30 PM to 9 PM
- arenaflex is a drug-free workplace
- EEO/AA Employer/Vet/Disabled
Career Growth Opportunities and Learning Benefits
* arenaflex is committed to providing ongoing training and development opportunities to help you grow in your career
- You'll have the chance to work with a talented team of professionals who are passionate about delivering exceptional results
- arenaflex offers a competitive salary and benefits package, with opportunities for advancement and professional growth
Compensation, Perks, and Benefits
* Pay from $25 to $29 per hour with significant growth and earning potential!
- Includes $2 Shift Differential
- Complete health insurance coverage and 401(k) with 6% employer match that starts day one!
- Multiple bonus programs
- Paid holidays and generous paid time off
- Tuition Assistance Program that covers professional continuing education
- Employee Perks:
+ Best-in-class, clean, modern facilities + First-class fitness center and beautifully maintained walking paths
How to Apply
If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we want to hear from you! Apply now to join the arenaflex team and start your career journey today! Apply for the job now! Apply for this job Apply for this job