Experienced Bilingual Customer Service Specialist (Spanish) – Retail and Wholesale Customer Support
At arenaflex, we're passionate about inspiring and improving the world by coloring and protecting what matters. Our paints, coatings, and innovative solutions make the places and spaces in our world brighter and stronger. As a Bilingual Customer Service Specialist (Spanish), you'll play a vital role in helping our customers achieve great results while living our purpose. If you're a customer-focused individual with excellent communication skills and a passion for delivering exceptional service, we want to hear from you.
About arenaflex
arenaflex is a leading manufacturer of paints, coatings, and innovative solutions. Our company is built on a foundation of stability, growth, and momentum, and we're committed to creating a workplace that supports the well-being and success of our employees. We believe in investing in our people and providing opportunities for growth and development. Our inclusive team is dedicated to making a positive impact in our communities and the world at large.
Job Summary
As a Bilingual Customer Service Specialist (Spanish), you'll work closely with wholesale and retail customers to determine their needs, answer their questions about arenaflex products, and recommend the right solutions. You'll be responsible for providing exceptional customer service, processing sales transactions accurately, and maintaining a clean and organized store environment. This is a full-time position that requires a strong commitment to customer satisfaction and sales goals.
Key Responsibilities
* Ensure high levels of customer satisfaction through excellent sales service
- Assist customers in person and over the phone by determining needs and presenting appropriate products and services
- Build productive trust relationships with wholesale and retail customers
- Process sales transactions accurately and consistently with policies and procedures
- Follow and achieve sales goals on a monthly, quarterly, and yearly basis
- Maintain precise work order files and formulas
- Pull appropriate products from the sales floor or warehouse
- Tint and mix products, as needed, to customer specifications
- Stock shelves and set up displays
- Clean store equipment
- Load/unload delivery trucks
- Assist in making deliveries, as needed
- Maintain in-stock and presentable condition assigned areas
- Remain knowledgeable on products offered and discuss available options
- Comply with inventory control procedures
- Suggest ways to improve sales
Minimum Requirements
* Must be at least eighteen (18) years of age
- Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
- Must be able to read, write, comprehend, and communicate in English
- Must be able to read, write, comprehend, and communicate in Spanish
- Must have a valid, unrestricted Driver's License
- Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
- Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
Preferred Qualifications
* Have at least a High School diploma or GED
- Have at least one (1) year experience working in a delivery, retail, or customer service position
- Have previous work experience selling paint and paint-related products
- Have previous work experience operating tinting and mixing equipment
What We Offer
* Competitive compensation and benefits package
- Opportunities for career growth and development
- Inclusive and supportive work environment
- Recognition and rewards for outstanding performance
- Comprehensive training and onboarding program
- Access to cutting-edge technology and equipment
- Collaborative and dynamic team environment
How to Apply
If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application through our website or by clicking on the "Apply Now" button below. We look forward to hearing from you!
Equal Employment Opportunity
arenaflex is an equal employment opportunity employer. We welcome applications from diverse candidates and are committed to creating a workplace that is inclusive and respectful of all individuals. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status, or any other consideration prohibited by law or by contract.
Compensation and Benefits
arenaflex offers a competitive compensation and benefits package that includes:
- Competitive salary
- Comprehensive health insurance
- Retirement plan
- Paid time off
- Holidays
- Employee discounts
- Professional development opportunities
Work Environment
arenaflex is committed to creating a safe and healthy work environment for all employees. Our stores are equipped with modern technology and equipment, and we provide comprehensive training and onboarding programs to ensure that our employees have the skills and knowledge they need to succeed.
Career Growth Opportunities
arenaflex is committed to helping our employees achieve their career goals. We offer opportunities for career growth and development, including:
- Training and development programs
- Mentorship and coaching
- Performance-based promotions
- Cross-functional training and development
- Leadership development programs
Learning Benefits
arenaflex is committed to providing our employees with the skills and knowledge they need to succeed in their roles. We offer a range of learning benefits, including:
- Comprehensive training and onboarding programs
- Online training and development courses
- Mentorship and coaching
- Performance-based training and development
- Leadership development programs
Compensation Range
The compensation range for this position is $40,000 - $60,000 per year, depending on experience and qualifications.
Location
This position is located in Litchfield Park, AZ.
How to Apply
To apply for this position, please submit your application through our website or by clicking on the "Apply Now" button below. We look forward to hearing from you! Apply for this job