Experienced Customer Service Representative (Annuities) - Remote Opportunity at arenaflex
At arenaflex, we are committed to delivering exceptional customer experiences that exceed expectations. As a leading provider of IT services, we help global companies run their mission-critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private, and hybrid clouds. Our team of experts is dedicated to providing innovative solutions that drive business growth and customer satisfaction. We are actively seeking an experienced Customer Service Representative to join our Annuities team. As a key member of our customer-facing team, you will play a vital role in delivering exceptional customer experiences, resolving complex issues, and providing expert guidance on annuity products and services.
Responsibilities:
* Respond to customers, agents, and broker/dealers' requests via telephone or email, providing high-quality service for our Brighthouse Annuity customers who have insurance or other financial service products or benefit plans.
- Research and respond to questions regarding status updates, policy provisions of fixed and variable annuities, errors, application & contract discrepancies, and processing delays.
- Educate Financial Service Representatives on market requirements, processes, contract provisions, and annuity products and the client's website.
- Efficiently process transactions and track responses to ensure completion.
- Enhance and strengthen the relationship between the customer and Brighthouse Financial using strong communication skills, keen listening skills, and empathy.
- Efficiently access and navigate multiple electronic systems to provide a complete and integrated response to the customer's inquiry.
- Perform these responsibilities in a consistent, professional manner while exercising strong verbal, interpersonal, and high-quality service skills.
Required Qualifications:
* High School diploma
- 1-2 years of customer service experience
- Ability to work a shift during the hours of operation of 7:30 AM to 5:30 PM Monday – Friday; must be flexible in regard to overtime & shift worked, which may change based on business needs.
- Must obtain FINRA (formerly NASD) Series 6 license within 90 days of hire
- Outstanding customer service skills and dedication to providing exceptional customer care
- Exceptional listening and analytical skills
- Solid time management skills
- Ability to multitask and successfully operate in a fast-paced, team environment
- Must adapt well to change and successfully set and adjust priorities as needed
Preferred Qualifications:
* Some college experience or a trade or professional certification
- Insurance or Financial Services industry experience or Product-specific experience
- Prior Call Center experience is preferred
- Demonstrated ability to quickly learn and continuously develop functional knowledge and an understanding of company products as well as administrative, claims, underwriting, and marketing functions
- Passion for serving customers and a personal commitment to following through in a dynamic, fast-paced environment
- Strong computer/keyboard skills as well as solid math, analytical, and problem-solving skills
What We Offer:
* Competitive compensation package, including a salary range of $31,800 - $52,000 per year
- Comprehensive benefits program, including health, dental, and vision insurance coverage; employee wellness; life and disability insurance; a retirement savings plan, paid holidays, and paid time off
- Opportunities for career growth and professional development in a dynamic and innovative company
- Collaborative and supportive work environment with a team of experienced professionals
- Recognition and rewards for outstanding performance and contributions to the company
About arenaflex:
arenaflex is a leading provider of IT services, helping global companies run their mission-critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private, and hybrid clouds. Our team of experts is dedicated to providing innovative solutions that drive business growth and customer satisfaction.
How to Apply:
If you are a motivated and customer-focused individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our online application portal. We look forward to hearing from you!
Equal Employment Opportunity:
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to providing a work environment that is inclusive and respectful of all employees, and we strive to create a workplace that reflects the diversity of our customers and the communities we serve.
Disability Accommodations:
If you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability, you may request a reasonable accommodation by contacting us via [insert contact information]. Please note that arenaflex will respond only to requests for accommodations due to a disability.
Recruitment Fraud:
arenaflex does not make offers of employment via social media networks and we never ask for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available. Apply for this job