Experienced Technical Customer Care Specialist I – Automotive Industry Support
Are you passionate about delivering exceptional customer experiences and troubleshooting technical issues? Do you have a knack for problem-solving and a strong desire to work in a dynamic, fast-paced environment? Look no further than arenaflex, a leading provider of innovative solutions for the automotive industry. We're seeking an experienced Technical Customer Care Specialist I to join our team and help us transform the way the world buys, owns, and sells cars.
About arenaflex
arenaflex is a subsidiary of Cox Enterprises, a global leader in automotive retail and wholesale solutions. Our mission is to empower dealers, consumers, and industry partners with the tools and expertise they need to succeed in today's rapidly evolving automotive landscape. With a commitment to innovation, customer satisfaction, and employee growth, we're shaping the future of the industry and creating a better world for drivers and dealers alike.
Job Summary
As a Technical Customer Care Specialist I, you'll play a critical role in delivering exceptional support to our customers, resolving technical issues, and providing expert-level knowledge of arenaflex processes and procedures. You'll work closely with our team to identify and resolve client concerns, communicate with key stakeholders, and maintain accurate records in our CRM tool. If you're a motivated, customer-focused individual with a passion for problem-solving and a strong desire to grow your career, we want to hear from you.
Key Responsibilities
* Work directly with clients via phone, email, chat, and/or other electronic methods of communication to resolve their application and product issues
- Provide routine customer support for product usage within arenaflex Support
- Troubleshoot and document technical issues related to system performance and functionality
- Maintain expert-level knowledge of arenaflex processes and procedures
- Accurately log all customer information in the CRM tool
- Facilitate communication to other departments as needed to resolve client concerns
- Communicate with key stakeholders to identify and resolve inquiries
- Provide proper follow-up to ensure customer is kept apprised of the issue status
Shift Schedule
* Each employee will be scheduled based upon business need, but the general hours are Mon-Fri 7am-7pm CST, Saturday 8am-5pm CST (Each employee would be scheduled for a 9-hour shift within this timeframe)
- Saturdays are either on rotation or permanent (depending on business need at the time)
Your Role
* Handle routine customer questions relating to product usage
- Provide technical support on issues through to resolution
- Maintain expert-level knowledge of arenaflex processes and procedures
- Accurately log all customer information in the CRM tool
- Facilitate communication to other departments as needed to resolve client concerns
- Communicate with key stakeholders to identify and resolve inquiries
- Provide proper follow-up to ensure customer is kept apprised of the issue status
Minimum Qualifications
* High School Diploma/GED
- Generally, less than 2 years of experience
- Ability to troubleshoot and document issues related to system performance and functionality
- Excellent communication skills (Verbal and Written)
- Strong problem-solving/troubleshooting skills
- Strong interpersonal skills and attention to detail
- Ability to accommodate extended hours, flexible work schedule, and work overtime as needed, including weekend hours
- Ability to work independently as a team to deliver on individual and business goals
What We Look For (Preferred)
* Displays strong dependability and reliability
- Ability to handle multiple, competing priorities and deliver results in a fast-paced environment
- CRM case logging/Salesforce experience
- Experience with interaction distribution systems such as Genesys Pure Cloud
- Automotive industry knowledge
Benefits
* Competitive hourly base pay rate: $16.15 - $24.23 per hour
- Eligibility for additional compensation, including commission and/or an incentive program
- Minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year
- Eligibility for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave
- Health care insurance (medical, dental, vision)
- Retirement planning (401(k))
- Paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO)
Work Environment and Company Culture
* arenaflex is a dynamic, fast-paced environment that values innovation, customer satisfaction, and employee growth
- Our team is passionate about delivering exceptional customer experiences and troubleshooting technical issues
- We're committed to creating a better world for drivers and dealers alike
- arenaflex is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
How to Apply
If you're a motivated, customer-focused individual with a passion for problem-solving and a strong desire to grow your career, we want to hear from you. Apply now to join our team and help us transform the way the world buys, owns, and sells cars. Apply for this job