Experienced Full Stack Customer Service Representative – Health Insurance Enrollment and Support
At arenaflex, we're on a mission to revolutionize the way people find and enroll in health insurance. As a leading provider of cloud-based enrollment tools, we're committed to delivering an exceptional customer experience that's simple, intuitive, and empowering. We're now seeking a talented and dedicated Remote Customer Service Representative to join our elite teams and help us achieve our vision.
About arenaflex
arenaflex is a dynamic and innovative company that's passionate about making a difference in the lives of millions of Americans. With the largest state-based marketplace footprint, we're proud to deliver award-winning cloud-based enrollment tools that serve state-based exchanges, brokers, insurers, and consumers. Our consumer-friendly interface and decision support tools empower people to make better health plan decisions, and our commitment to excellence has earned us a reputation as a trusted leader in the industry.
Job Summary
As a Remote Customer Service Representative at arenaflex, you'll be a key member of our customer support team, responsible for delivering an exceptional customer experience through inbound and outbound calls, online chat inquiries, and email support. You'll work closely with our customers to understand their needs, provide technical support, and help them navigate our enrollment tools. Your expertise, empathy, and passion for customer service will make a real difference in the lives of our customers, and we're excited to have you join our team.
Responsibilities
* Deliver exceptional customer service through inbound and outbound calls, online chat inquiries, and email support
- Manage customer accounts and provide technical support to resolve issues and answer questions
- Enter application data accurately and efficiently
- Interpret and follow defined procedures and policies to ensure compliance and quality
- Develop creative problem-solving skills to resolve complex customer issues
- Demonstrate flexibility and adaptability to changing projects and updates
- Manage time and tasks effectively to meet productivity and quality standards
- Participate in extensive self-study, training, and testing to develop expertise in our enrollment tools and processes
- Adhere to regulated guidelines for communications via all channels
Requirements
* 18 years of age or older
- High school diploma or equivalent required; associate's or bachelor's degree preferred
- 1-2 years of experience in customer support or technical support role
- Moderate to advanced computer skills, including proficiency in Microsoft Office and Google Suite
- High level of comfort learning new technology and adapting to changing processes
- Excellent verbal and written communication skills, with a focus on empathy and customer-centricity
- Ability to work from home with a dedicated, private, and secure workspace
- Personal device with functioning camera required for the Training Period
- Committed to full attendance for paid 3-week Training period
- Minimum Internet Speed of 35 mb/s with ethernet
- Cable/Fiber Broadband Internet with a hard-wired ethernet connection required
- NOT compatible with mobile internet service providers and/or satellites
- NOT compatible with Wi-Fi internet access or Wi-Fi adapters/extenders
Preferred Qualifications
* Previous experience in a Call Center or customer-facing role
- Previous experience with Group and/or Individual health insurance, or the Affordable Care Act
- Familiarity with CRM systems and practices
- Spanish Bilingual, a plus
What We Offer
* Paid Training and Development Opportunities
- Full-Time, Seasonal role with performance and attendance-based incentives
- The convenience of working from home with a dedicated, private, and secure workspace
- Collaborative and supportive team environment
- 401K Match and Individual Coverage HRA (ICHRA)
- Paid time off (PTO)
- Opportunities for career growth and advancement in a dynamic and innovative company
Compensation and Benefits
* $15.00 - $16.50 per hour, depending on experience and qualifications
- Performance and attendance-based incentives, in addition to the base pay
- Comprehensive benefits package, including 401K Match and Individual Coverage HRA (ICHRA)
- Paid time off (PTO) and holidays
How to Apply
If you're a motivated and customer-focused individual who is passionate about making a difference in the lives of others, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter, and we'll be in touch to discuss your qualifications further.
Equal Opportunity Employer
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive, respectful, and supportive of all employees, and we're proud to be an employer of choice for people from all backgrounds.
Contact Us
If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We're always happy to hear from talented and motivated individuals who share our passion for customer service and excellence. Thank you for considering this exciting opportunity to join our team at arenaflex. We look forward to hearing from you soon! Apply for this job