Experienced Customer Service & E-Commerce Supervisor - Full Time

A career at arenaflex is more than just the work you do – it's about your personal growth and creating meaningful change. Our purpose is to nourish people and the planet. That means improving how people eat, funding grants for school gardens, providing access to fresh and healthy food to people living within food deserts, alleviating poverty in developing countries, and so much more. Working with us means you are making a difference within your community and beyond. We aren't just a grocery store: we're world-changers. And with your help, we will continue to set the standards of excellence and revolutionize the grocery industry.

About arenaflex

arenaflex is a leading grocery store chain that is dedicated to providing high-quality products and exceptional customer service. We are committed to creating a positive and inclusive work environment that fosters growth and development for our Team Members. Our stores are designed to be welcoming and inviting, with a wide selection of products that cater to diverse tastes and dietary needs.

Job Description

As a Customer Service & E-Commerce Supervisor at arenaflex, you will play a critical role in supporting the Customer Service & E-Commerce programs at our store in Wilson, WY. You will be responsible for leading processes that support the checkout experience and grocery delivery & pickup at our store, ensuring that customers receive excellent service and that our online orders are fulfilled efficiently and effectively.

Key Responsibilities

* Deliver outstanding customer experience and hold all Team Members accountable for delivering outstanding customer service

• Establish clear expectations for balancing in-store customer service and completing online orders
• Monitor in-store and online customer flow and assign customer service-related and online order completion tasks to balance the needs of all customers
• Seek awareness of relevant competitors and industry trends
• Ensure an effective and efficient response to customer questions, requests, and/or concerns
• Support collaborative and productive relationships with departmental leaders, store leadership, and 1P/3P partners, e.g., Amazon delivery drivers
• Foster and encourage a positive environment of outstanding teamwork, mutual respect, and exceptional morale
• Maintain Team Member safety and security standards
• Ensure compliance with relevant regulatory rules and standards
• Develop, coach, mentor, and motivate Team Members in a manner that sustains a high-performing Team and minimizes turnover
• Maintain cleanliness of workspaces, including staging area and coolers
• Maintain security of equipment, e.g., MSRs, phones, currency counters
• Proactively identify process improvement opportunities
• Consistently communicate and model arenaflex core values, leadership principles, and support goals

Job Skills

* Ability to perform task management, balancing dynamic customer flows

• Strong analysis skills to root cause underperformance (either observed or demonstrated by metric performance)
• Excellent interpersonal, motivational, team building, and customer relationship skills
• Capable of teaching others in a positive and constructive manner
• Proficient with email, Microsoft Office, and operations-related applications

Qualifications

* 12+ months retail experience

Physical Requirements/Working Conditions

* Must be able to lift 50 lbs

• In an 8-hour workday: standing/walking 6-8 hours
• Hand use: Single grasping, fine manipulation, pushing, and pulling
• Work requires the following motions: bending, twisting, squatting, and reaching
• Exposure to FDA-approved cleaning chemicals
• Exposure to temperatures 90 degrees Fahrenheit
• Ability to work in a wet and cold environment
• Ability to work a flexible schedule, including nights, weekends, and holidays as needed
• Ability to use tools and equipment, including box cutters, electric pallet jacks, and other heavy machinery

Benefits and Perks

* Competitive salary and benefits package

• Opportunities for career growth and development
• Collaborative and inclusive work environment
• Recognition and rewards for outstanding performance
• Comprehensive training and support
• Access to exclusive discounts and perks

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application through our website, including your resume and a cover letter that highlights your relevant experience and skills.

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a positive and inclusive work environment that fosters growth and development for all Team Members. Apply for this job